Ishan Anand

Spearheaded Product Strategy & Growth for Ground Transportation:

• Developed & executed product roadmap for online & mobile portfolio, overseeing a 25+ team of PMs, engineers & designers.
• Spearheaded the Trip Guarantee initiative, achieving a 60% attach rate and effectively mitigating user waitlist worries, leading to improved PnL.
• Introduced the Free Cancellation product in a collaborative effort with the revenue team, effectively addressing users concerns regarding last-minute cancellations and travel uncertainty. Achieved an impressive 20% attach rate, contributing to a positive PnL.
• Spearheaded the creation of the 'Confirmed Tickets' feature, ensuring ticket availability for users with waitlisted reservations for the same train and travel dates, making up 8% of total bookings.
• Led cross-selling initiative between bus & train users, enhancing profitability.
• Partnered with AdTech to increase revenue without sacrificing user experience.
• Established & monitored KPIs, driving continuous product improvement.
• Mentored junior PMs, fostering team growth & improving performance.

• Directed the product strategy and development of online and mobile solutions for the trains division.
• Managed a team of 8+ product managers, developers, and designers, ensuring successful project delivery and alignment with company goals.
• Led the development and launch of SEO-focused landing pages, leveraging keyword trends to drive a 400% increase in organic shopper growth.
• Developed a user-centric feature that empowers travellers to find alternate routes, increasing transactions by 6% and enhancing user satisfaction.
• Enhanced app visitor conversions by a remarkable 30%.
• Collaborated with marketing team and lead the App Install charter using ASO & download persuasions.
• Developed and maintained relationships with key stakeholders and collaborated with partners to expand service offerings.

• Led the development of "MyDesk", a multi-functional CRM, bifurcating it into Ticket and Workflow Management Systems to reduce AHT, improve user experience, and optimize operational costs.
• Conceived and launched "My Service Request" during the pandemic, streamlining communication, reducing repeat calls, and easing customer anxiety.
• Pioneered user journey mapping across channels to pinpoint areas for improvement and enhance user experience.
• Spearheaded the integration of Nexidia Speech Analytics, enabling the tracking of agent performance and customer sentiment to drive impactful decisions.

• Led a team of analysts, bridging the gap between revenue, category, and product teams, to ensure successful research and analytics projects, driving incremental revenue.
• Developed and implemented a strategic roadmap for analytics capabilities, fostering collaboration and driving business outcomes.
• Leveraged data mining and quantitative analysis to create supply segmentation schemes, analyze performance, and inform business decisions.
• Spearheaded opportunity, competitive, and growth analyses, translating insights into actionable strategies for increased revenue.
• Automated MIS reporting with SAS, improving efficiency and enabling data-driven decision making across all key functions.

• Examine large customer data sets using advanced analytic methods to develop custom models and algorithms.
• Delivering actionable data insights to Revenue, Category & Supply Teams and Senior Leadership.
• Develop automated dashboards and reports to various business owners to provide actionable insights (daily, weekly and monthly).

• Lead a team of 12 Business Development Mangers in NCR, Haryana, Uttarakhand and parts of UP who responsible for managing relation with 1400 Active Sellers.
• Improved margins by approx. 20% within a span of 8 months.
• Effectuated a growth of 26% in seller onboarding.
• Designed and executed an awareness campaign amongst sellers on extranet (in house product) which would help them in yield enhancement.

• Manage the development and launch of product, including defining product roadmap, feature prioritization, and project management.
• Collected client requirements, directed testing and conducted continuous evaluations to make proactive adjustments in product development.
• Developed product documentation to communicate and align key components of products to internal teams.
• Managed benchmarks, product demonstrations and testimonials for performance evaluation.
• Managing project scope and change control and escalating issues where necessary.
• Liaised with clients to develop deep understanding of business needs.

• Documented procedures, business processes and requirements and shared information with appropriate stakeholders.
• System customization & configuration - Created system specifications, configuration & customization documents based on client requirements & specifications.
• Test Planning & assisting Test Execution - Involved preparing testing strategy and test consideration document for Web testing, Batch Job testing, Integration testing, Regression testing.