ISHAN DHINGRA
Jaipur
Summary
Results-driven sales professional with a strong background in managing high-value B2B accounts and driving revenue growth in the building materials sector. Skilled in lead generation, client acquisition, and cross-functional coordination. Adept at consultative selling and building long-term partnerships with key decision-makers.
Overview
7
7
years of professional experience
Work History
Relationship Manager
ADITYA BIRLA GROUP (Birla Pivot)
09.2024 - Current
- Spearheaded key B2B account management, achieving a 95%+ client retention rate through consistent engagement and service excellence.
- Drove revenue growth by identifying upselling and cross-selling opportunities, along with effective lead conversion strategies.
- Oversaw the complete sales lifecycle, from order placement to logistics coordination and timely delivery, ensuring seamless execution.
- Resolved high-volume client issues with a focus on quick turnaround, resulting in enhanced customer satisfaction and loyalty.
- Leveraged data insights and market intelligence to support strategic planning and sales forecasting.
- Maintained accurate and up-to-date CRM records, reports, and sales documentation to support business decisions.
- Collaborated closely with internal departments—sales, operations, finance, and logistics—for aligned execution and client delivery.
- Successfully onboarded new clients, nurtured repeat business, and contributed to long-term account expansion.
- Trained and mentored junior team members, driving improved team efficiency and client handling capabilities.
Manager, Customer Relations
Of Business Pvt Ltd
05.2023 - 09.2024
- Promoted to State Head within 6 months, demonstrating strong leadership and performance.
- As a dynamic professional with experience in sales, supply chain management, quality and quantity assurance, and customer relations, I have successfully handled the end-to-end business operations of my firm. My role involves managing a network of 50+ clients and generating an annual turnover of 150+cr.
- In my current position, I am responsible for guiding and managing the sales team to achieve monthly targets and increase revenue streams across multiple categories.
- I have developed a network of clients, contractors and engineering companies to maintain a steady flow of business.
Area Sales Manager
IndiaMART
11.2022 - 05.2023
- Collaborated with vendors and built effective partnerships developed to capitalize on emerging and sustainable sales opportunities.
- Lead and conducted an in-depth analysis of business performance versus business goals.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Led sales region to increase sales and boost team morale.
Business Development Manager
Byju’s - Think and Learn Pvt. Ltd.
09.2019 - 11.2022
- Coordinated innovative strategies to accomplish marketing objectives, and boost long-term profitability.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Business Development Associate
Dante Institute of Foreign Language
08.2018 - 08.2019
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Proactively engaged customers in various departments in order to provide in-depth product knowledge in a non-commissioned environment.
- Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
Education
Mechanical Engineering - BTech Mechanical Engineering
JECRC UNIVERSITY
Jaipur,Rajasthan07.2018
Skills
- Premium client management
- Sales Management
- Negotiation and terms
- Product knowledge
- Revenue growth strategies
- Shipping and freight management
- Sourcing and procurement
- Financial statement analysis
- B2B Client Acquisition & Account Management
- CRM tools (Salesforce, Lead Squared CRM)
Accomplishments
- Promoted to State Head within 6 months (OFB-2024).
- Managed operations across 10+ secondary plants within the region and successfully coordinated the booking of over 1,000 metric tons of material.
- Achieved over 125% of the assigned target in Q4 (Jan - Mar 2024)
Languages
English
Proficient
C2
Japanese
Elementary
A2
Timeline
Relationship Manager
ADITYA BIRLA GROUP (Birla Pivot)
09.2024 - Current
Manager, Customer Relations
Of Business Pvt Ltd
05.2023 - 09.2024
Area Sales Manager
IndiaMART
11.2022 - 05.2023
Business Development Manager
Byju’s - Think and Learn Pvt. Ltd.
09.2019 - 11.2022
Business Development Associate
Dante Institute of Foreign Language
08.2018 - 08.2019
Mechanical Engineering - BTech Mechanical Engineering
JECRC UNIVERSITY
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