ISHAN GOYAL
REVENUE MANAGER
Summary
Detail-oriented Revenue Manager with 7+ years of experience in optimizing revenue performance within the hospitality industry. Seeking to leverage proven expertise in pricing strategy, revenue forecasting, and market analysis to drive revenue growth and operational efficiency for a prominent hotel chain in Sikkim and West Bengal. Dedicated to implementing innovative revenue management techniques to maximize RevPAR and achieve business objectives in a competitive market environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Revenue Manager
Udaan Hotels and Resorts (A group of hotel chain in Sikkim and Darjeeling)
3 2020 - Current
- Developed and implemented strategic pricing and revenue optimization strategies across a portfolio of 10+ hotels, resulting in a 15% increase in RevPAR over 3 years
- Led a team of revenue assistance member, reservation team and analysts, providing guidance and training to optimize revenue performance and ensure alignment with company goals
- Implemented revenue forecasting models that improved accuracy by 20%, aiding in better resource allocation and financial planning
- Conducted regular competitive analysis and market research to identify new revenue opportunities and adjust pricing strategies accordingly
- Collaborated with marketing and sales teams to create promotional strategies and packages that effectively drove demand during low occupancy periods
- Collaborated with the inbound packages team to increase the revenue of hotel chain during off-season period and increasing the occupancy and revenue.
Reservation Manager
Udaan Hotels and Resorts (A group of hotel chain in Sikkim and Darjeeling)
04.2017 - 02.2020
- Oversaw daily operations of the reservations department, managing a team of 10 reservation agents
- Implemented strategic initiatives that improved reservation efficiency
- Developed and executed training programs to enhance agent performance and customer service skills
- Utilized analytical tools to monitor reservation trends and optimize room inventory and pricing strategies
- Collaborated with revenue management and sales teams to maximize revenue and occupancy rates
- Handled escalated guest issues and ensured timely resolution to maintain high guest satisfaction scores.
Revenue Analyst
Bharat Electronics
05.2014 - 03.2017
- Collaborated with cross-functional teams to develop comprehensive sales plans aligned with company goals and objectives.
- Assessed the effectiveness of promotional campaigns by measuring their impact on sales volume, average selling prices, and overall profitability.
- Streamlined processes for efficiency by automating routine tasks and implementing new software solutions.
- Improved data accuracy through thorough reconciliation of billing discrepancies, resulting in better informed business decisions.
Education
B.Tech in Computer Science -
Rajasthan Technical University
Skills
Revenue Management Systems (RMS) proficiency (eg, IDeaS, Djubo or similar)
Strong analytical skills and ability to interpret financial data
Excellent communication and interpersonal skills
Strategic planning and forecasting
Team leadership and development
Proficient in Microsoft Excel and other analytical tools
Microsoft Excel proficiency
Pricing strategy
Budgeting and Planning
Data-driven decision-making
Competitor Analysis
Process Improvement
Revenue Growth Planning
Yield management
Sales channel optimization
Problem-solving abilities
Relationship building and management
Time management abilities
Critical Thinking
Certification
Certified in Sun Educational Service
Timeline
Reservation Manager
Udaan Hotels and Resorts (A group of hotel chain in Sikkim and Darjeeling)
04.2017 - 02.2020
Revenue Analyst
Bharat Electronics
05.2014 - 03.2017
Revenue Manager
Udaan Hotels and Resorts (A group of hotel chain in Sikkim and Darjeeling)
3 2020 - Current
B.Tech in Computer Science -
Rajasthan Technical University