ISHAN JOSHI

• Managed and evaluated native and third-party integrations to enhance product functionality.

Identified and reported bugs, performing API tests using cURL in Postman.

Escalated issues to relevant stakeholders for timely resolution.

Provided continuous support to ensure seamless user experiences and fostered strong client relationships.

• Facilitated customer onboarding initiatives
• Utilized Helpdesk ticketing tools to efficiently manage customer queries.
• Engaged customers in real-time through LiveChat and Intercom for support interactions.
• Implemented MyOperator calling systems to deliver comprehensive customer service.
• Assisted customers with inquiries through phone and email communication.
• Resolved customer complaints by identifying issues and providing solutions.
• Collaborated with team members to improve customer service processes.
• Participated in training sessions to develop skills in customer service techniques.