Results-driven business executive with a proven track record in scaling startups, enhancing customer experience, and driving significant revenue growth. Demonstrated expertise in sales strategy, product launches, and client relationship management, delivering 1.6x revenue growth and a 60% reduction in client escalations. Skilled in team leadership, strategic partnerships, and process improvements, with a strong focus on P&L accountability and achieving high customer satisfaction scores. Recognized for successfully transforming underperforming business units and launching innovative products, contributing to overall business excellence and profitability.
• Surpassing ambitious growth objectives by expanding business beyond existing operational footprint; improving brand presence & leading organizational change strategy & repositioning multiple channels to better serve different industries
• Playing key role in setting up sales team of B2B and B2C verticals from scratch
• Nurture great relationships and acquiring strategic partnerships & corporate signups for activating B2B
sales funnel through technology integration; activating new & innovative channels to expand and scale-up B2B & B2C business
• Collaborating with 21+ HRMS Companies and 12+ Institutions along with 5 employee engagement platform; partnering
with 412+ DSA and on-boarded more than 1000+ PSA in B2C verticals
• Defined business growth strategy, built value propositions for strategic partnerships and drove its implementation by leading, managing, and monitoring all activities to achieve short and long-term profitable sales
• Steered initiatives towards devising sales plans and on-boarding enterprise clients; deftly strengthened business relationships with industry partners such as FICCI and ASSOCHAM
• Provided ethical, empowered, and eager learning environment that encouraged and fostered personal growth; built, handled & coached national enterprise sales team, who secured business from 890+ clients
• Significant contributions towards launching two new business verticals i.e. ClearTax WAYBILL and ClearTax GST Lite; ClearTAX WAYBILL added 250+ new clients, and ClearTax GST Lite added 3,000+ SME clients
• Conferred with Employee of the Year and Emerging Leader Awards
• Instrumental in managing externalisation drive entailing collaboration with SIs (System Integrators) and large CA firms for enterprise sales, and with small- and mid-sized CA firms for sales to SMEs
• Successful launched new product line, ‘Managed Services’, thus growing top-line revenue by 16%
• Handpicked to successfully grow and direct companies by drawing on past experiences to contribute new ideas and approaches
• Displayed proficiency in leading team of Account Managers; laid emphasis on acquiring e-commerce clients and sellers
• Instrumental in augmenting:
– Revenue by 130% within six months, whilst securing initial growth rate of 320% within first three months through development
and implementation of three-pronged strategy
– Company’s revenue by 8% by launching new product line, ‘Surface’ – evaluated unorganised truckload market and decreased
delivery timelines by developing multi-line haul model
• Bagged Go-pigeon Leader Award
• Successfully structured sales activities by scheduling meetings of internal sales team with sellers’ ecosystem; skilfully setup national sales team, growing number of daily shipments from 8,000 shipments to 47,000 shipment
• Holds distinction of bagging business from new clients and improved client retention rate from 57% to 87% by assigning account managers for every client and reducing TAT through 24X7 call support
• Developed sales and pricing plans, built solid sales operations, accelerated advertising revenue, and fostered business relationships with brands and media agencies. Led team for development and implementation of commercial and media deployment plan. Built strategic alliances for growing brands’ visibilities, acquiring customers, and launching joint promotions. Also, liaised with several teams for setting up brand channels and promotions of products on flipkart.com.
• Delivered monthly advertising revenue worth more than US$ 2 million by forging profitable brand media partnerships, developing
effective go-to-market strategies, and formulating joint business plans
• Developed key accounts such as Dell, Intel, HUL, P&G, Lenovo, Philips, Kenstar, Eveready, and Bosch
• Recipient of Spot Award (Twice)
• Introduced and marketed seller advertising feature on Flipkart’s mobile application to small appliances as well as home and furniture
categories. Home and furniture category sellers were highest adopters of this feature
• Launched multiple initiatives to fuel branding and performance revenues – initiatives included setup of brand store (information page, detailing usage, features, and video of products); marketing inserts in couriers; and distribution of freebies
• Partnered with merchants like MakeMyTrip, BookMyShow, Lenskart, eBay, Jabong, Firstcry, Naaptol and so on for designing and managing their loyalty programmes
• Dexterously on-boarded business partners and created profitable value propositions; also devised online product plans for acquiring top 70 e-commerce merchants for company’s affiliate business
• Played a key role in delivering US$ 1 million in annual revenue by adding new partners and managing their loyalty programmes – grew
customer base from three clients to 20 clients
▪ Grew sales of branding solutions by 175% by up-selling value-added services
▪ Implemented operational excellence initiatives such as development and implementation of tagging and listing procedures, and conceptualisation and preparation of report sharing matrix for clients on weekly basis
Team Leadership
Strategic Planning
Coaching and Mentoring
Decision-Making
Process Improvement
Results-Driven
Critical Thinking
Training and mentoring
Sales and Marketing Leadership
Partnerships and Affiliations
Sales Leadership
Operational leadership
Revenue Generation