Ishan Margamwar
Gurugram
Summary
By getting a chance in your estimate organization, I assure that I will come up to your expectation by using my technical and professional knowledge. Analytical professional in financial risk management, known for high productivity and efficient task completion. Skilled in quantitative analysis, regulatory compliance, and predictive modeling. Excel at communication, problem-solving, and strategic planning to mitigate risks effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zupee
Gurugram
2025.04 - Current
- Conducted investigations and took appropriate actions to resolve concerns.
- Monitored changes in laws and regulations that could impact the organization's operations.
- Identified, assessed, and reported on risk management issues.
- Monitored risk assessments and assessed validity using industry-specific methods.
- Prepared detailed reports outlining current risk levels as well as recommended actions for senior management.
- Analyzed complex data to forecast potential risks and provided actionable insights for risk avoidance.
- Reviewed contracts and agreements for potential liabilities or exposures prior to signing.
- Identified key performance indicators related to risk management objectives.
- Acquired risk-related data from external and internal resources.
- Engaged stakeholders in risk identification and assessment processes to ensure comprehensive coverage.
- Designed and executed risk mitigation plans, ensuring alignment with organizational objectives.
- Developed strategies to mitigate risk and reduce potential losses.
- Anti-money laundering, CDD, EDD, Data collusions, Dispute transactions, Chargebacks, Pre-Arbritation, Arbritation, dealing with Payment gateways, dealing with all the Legal Authorities (Cyber Cells, Bank authorities), working on the technical requirements (Ex - Device IDs, IP details, Terminal IDs, etc). Using a good knowledge of Data management in professional life. (Tools - Linux terminal, Jira, Tableau and ServiceNow)
Team Lead
Zupee
Gurugram
2021.05 - 2025.04
- Anti-money laundering, CDD, EDD, Data collusions, Dispute transactions, Chargebacks, Pre-Arbritation, Arbritation, dealing with Payment gateways, Fraud prevention, dealing with all the Legal Authorities (Cyber Cells, Bank authorities), working on the technical requirements (Ex - Device IDs, IP details, Terminal IDs, etc). Managing a team of 12 people throughout the shift, Having Excellent knowledge of Data management. (Tools - Linux terminal, Jira, Tableau and ServiceNow)
Customer Service Associate
Spacewood Furnishers Pvt. Ltd.
Nagpur
2020.11 - 2021.04
- I worked for a product-based company and was responsible for managing complete dealership transactions. (Tools - Infor, ERP and Mambu)
Customer Service Associate
Altius customer service Pvt. Ltd.
Nagpur
2019.11 - 2020.11
- Worked for a Fintech company, Finance and Accounts (Emails and Chat process),Handled an escalation team of 20 Agents as an Acting Shift Lead. (Tools - Salesforce and Mambu)
Computer Operator and Technician
E-net Services
Nagpur
2013.01 - 2019.12
- CSC center, Repairing PCs, Laptops and Printers, Assembling computers.
Education
B.C.A. - Computer Science
National Institute of Technical And Management Studies
Nagpur, Maharashtra2021-06
12TH -
Maharashtra State Board
Nagpur, Maharashtra2018-02
10TH -
Maharashtra State Board
Nagpur, Maharashtra2013-03
Skills
- Focused and Patient
- Risk management
- Data analysis
- Fraud prevention
- Team leadership
- Stakeholder engagement
- Performance metrics
- Employee training
- Process improvement
- Time management
- Conflict resolution
- Problem-solving abilities
- Multitasking Abilities
- Workload management
- Multitasking
- Workaholic
- Dedicated and versatile
- Flexible
- Computer skills
- Onboarding and orientation
- Vendor relationship management
- Learner
- Self-Motivated
- Good command on data
Languages
- English
- Hindi
- Marathi
Personal Information
- Age: 27
- Date of Birth: 07/27/96
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- DBMS
- SQL
- Advance Excel
- Scrum
- Certification in Fraud Prevention (Financial Crime)
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Assistant Manager
Zupee
2025.04 - Current
Team Lead
Zupee
2021.05 - 2025.04
Customer Service Associate
Spacewood Furnishers Pvt. Ltd.
2020.11 - 2021.04
Customer Service Associate
Altius customer service Pvt. Ltd.
2019.11 - 2020.11
Computer Operator and Technician
E-net Services
2013.01 - 2019.12
B.C.A. - Computer Science
National Institute of Technical And Management Studies
12TH -
Maharashtra State Board
10TH -
Maharashtra State Board