Ishan Mohan

Manage inbound leads

• Handle incoming inquiries from potential B2B clients who have expressed interest in SurveySparrow's products and services.

Effective communication

• Contact clients through various channels, including email, phone calls, SMS, and LinkedIn messages. Craft compelling messages to engage prospects and build rapport.

Schedule and conduct demo meetings

• Collaborate with prospects to understand their needs and showcase features and benefits of SurveySparrow's platform. Conduct engaging and informative product demonstrations to drive interest and progress opportunities.

Support during testing phase

• Assist clients during platform testing phase, addressing any technical issues, providing training resources, and offering prompt and knowledgeable support to ensure smooth experience.

Cross-functional collaboration

• Work closely with internal teams, such as sales, marketing, and customer success, to coordinate efforts and ensure seamless customer journey from initial contact to closure.

Relationship building:

• Cultivate strong, long-term relationships with clients, acting as trusted advisor and continuously exploring opportunities to upsell and expand partnership.

Sales pipeline management

• Track and manage sales activities, opportunities, and pipeline using CRM tools, ensuring accurate forecasting and timely follow-ups with clients.

Industry knowledge

• Stay up-to-date with industry trends, competitor offerings, and customer challenges to effectively position SurveySparrow's solutions.

Lead Generation and Engagement:

• Utilized inbound lead sources to identify and connect with potential customers interested in Flinto's educational offerings.
• Effectively communicated with leads via phone calls, SMS, and email to provide prompt and personalized responses.
• Evaluated lead quality and tailored approach to maximize conversion potential.

Consultative Sales:

• Employed active listening and effective questioning techniques to understand customer needs and pain points.
• Presented Flinto's products and services, highlighting their unique value proposition and aligning them with customer requirements.
• Educated prospects about features, curriculum, and learning outcomes to generate interest and enthusiasm for product demo.

Compelling Product Demos:

• Conducted engaging and persuasive product demonstrations, showcasing benefits and advantages of Flinto's offerings.
• Customized demos to address individual customer needs, emphasizing platform's value and impact.
• Responded to customer questions, objections, and concerns with accurate and compelling information to build trust and confidence.

Relationship Building and Follow-up:

• Cultivated strong relationships with potential customers by delivering exceptional customer service and support throughout sales process.
• Maintained regular communication with leads, following up on inquiries, demo outcomes, and any outstanding matters.
• Employed tactful and persistent follow-up strategies to nurture leads and maximize conversion rates.

Sales Target Achievement:

• Thrived in fast-paced, target-driven environment, consistently meeting and surpassing weekly sales targets.
• Developed and implemented effective sales strategies and techniques to optimize lead conversion rates and drive revenue growth.
• Utilized CRM software and other sales tools to monitor and track sales performance, analyzing data to make data-driven adjustments and improve results.

Inbound Lead Management

• Utilize inbound lead sources to identify potential customers interested in Whitehat junior's educational offerings.
• Effectively handle incoming leads via calls, SMS, and email, ensuring prompt and personalized responses.
• Assess lead quality and determine most suitable approach for conversion.

Consultative Selling

• Understand needs and pain points of potential customers through active listening and effective questioning techniques.
• Articulate unique value proposition of Whitehat junior's products and services, highlighting their benefits and aligning them with customer requirements.
• Educate prospects about features, curriculum, and learning outcomes to generate interest and desire for product demo.

Product Demonstrations:

• Conduct engaging and persuasive product demos, showcasing advantages of Whitehat junior's offerings.
• Customize demonstrations based on individual customer needs and interests, emphasizing value and impact of platform.
• Address customer questions, objections, and concerns, providing accurate and compelling responses to build confidence in product.

Relationship Building and Follow-up:

• Develop strong relationships with potential customers by providing exceptional customer service and support throughout sales process.
• Maintain regular communication with leads, following up on inquiries, demo outcomes, and any outstanding matters.
• Nurture leads through persistent and tactful follow-up strategies to maximize conversion rates and drive account closure.

Sales Target Achievement:

• Operate in fast-paced, target-driven environment, meeting or exceeding weekly sales targets.
• Implement effective sales strategies and techniques to optimize lead conversion rates and revenue generation.
• Monitor and track sales performance using CRM software, analyzing data and making data-driven adjustments to improve results.

Developing Sales Strategies

• Created and implemented comprehensive sales strategies to penetrate new markets, increase market share, and drive revenue growth.
• Conducted market research and competitor analysis to identify opportunities and develop targeted sales plans.
• Aligned sales strategies with company's overall business objectives and marketing initiatives.

Managing Sales Team

• Led and mentored high-performing sales team, providing guidance, coaching, and support to achieve individual and team targets.
• Set clear sales targets and objectives, monitored performance, and provided regular feedback and performance evaluations.
• Conducted regular sales meetings and training sessions to ensure team was equipped with necessary skills and knowledge.

Monitoring Sales Performance

• Implemented effective sales tracking and reporting systems to monitor individual and team performance against targets and KPIs.
• Analyzed sales data to identify trends, areas for improvement, and potential opportunities for sales optimization.
• Took corrective actions as necessary to address performance gaps and drive sales productivity.

Building Relationships with Customers

• Developed and maintained strong relationships with key customers and strategic partners.
• Acted as primary point of contact for clients, addressing their needs, concerns, and inquiries promptly and professionally.
• Conducted regular client meetings to identify upselling and cross-selling opportunities.

Negotiating Contracts:

• Engaged in contract negotiations with clients, ensuring mutually beneficial agreements that met both customer needs and company objectives.
• Collaborated with legal and finance teams to review and finalize contracts, ensuring compliance with company policies and regulations.

Collaborating with Other Vendors:

• Worked closely with other vendors, such as travel agencies and technology partners, to develop integrated solutions and leverage cross-selling opportunities.
• Built and maintained strong professional relationships with vendors, fostering collaboration and mutually beneficial partnerships.

Analyzing Market Trends:

• Conducted thorough market research and analysis to identify emerging trends, customer preferences, and competitive dynamics.
• Utilized market intelligence to inform sales strategies, product development, and pricing decisions.
• Provided insights and recommendations to senior management based on market trends and customer feedback.

Reporting and Forecasting:

• Prepared regular sales reports and dashboards to track progress, highlight achievements, and identify areas for improvement.
• Presented sales performance reports and forecasts to senior management, providing strategic insights and recommendations.

B2B Account Management

• Identify and acquire new B2B customers through cold calling, door-to-door selling, and other sales techniques.
• Build and maintain relationships with key accounts, ensuring client satisfaction and retention.
• Coordinate with internal teams to fulfill travel-related requirements for clients.
• Manage team of up to 10 members to provide assistance to closed accounts and maintain relationships.
• Set targets and develop monthly and yearly sales forecasts.

Contract Management

• Ensure timely execution of contracts with client companies.
• Follow up on payments and credit terms, resolving any billing or payment issues.
• Monitor account receivables and actively pursue overdue payments.

B2C Travel Coordination

• Act as main point of contact for B2C customers, coordinating their travel arrangements and ensuring a smooth trip experience.
• Accompany group departures to various countries to provide on-site support and address any issues that may arise.
• Solicit feedback from customers and identify areas for improvement in tour quality.

Vendor Management

• Travel to various destinations to identify and establish relationships with new vendors, including tour operators, hotels, and transportation services.
• Negotiate contracts and rates with vendors to ensure competitive pricing and service quality.
• Continuously research and explore new destinations to create innovative travel itineraries.

Inbound Sales

• Handled high volume of inbound calls from prospective customers, actively promoting Equifax's products and services to achieve sales targets.

Customer Retention

• Employed effective strategies to retain existing customers and minimize attrition, emphasizing value and benefits of Equifax's offerings.

Needs Assessment

• Conducted comprehensive needs assessments to understand customers' financial goals, challenges, and requirements, and provided tailored solutions accordingly.

Product Knowledge:

• Demonstrated in-depth knowledge of Equifax's product portfolio, features, and benefits, effectively communicating how they address customers' needs.

Sales Techniques

• Utilized persuasive selling techniques, including consultative selling and value-based selling, to influence customer decisions and achieve sales objectives.

Objection Handling

• Addressed customer concerns, objections, and inquiries professionally and proficiently, ensuring their understanding and satisfaction.

Relationship Building

• Established strong, trust-based relationships with customers, fostering loyalty and repeat business opportunities.

Cross-Selling and Upselling

• Identified additional product and service opportunities within customer accounts, effectively cross-selling and upselling to maximize revenue potential.

CRM Utilization

• Leveraged customer relationship management (CRM) software to accurately record customer interactions, update account information, and track sales activities.