Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ishan Pande

Pune

Summary

Dynamic logistics professional with a proven track record at JSWMI, excelling in inventory management and regulatory compliance. Adept at vendor negotiation and data analysis, I have successfully streamlined operations, enhancing efficiency and customer satisfaction. Recognized for fostering team collaboration, I drive continuous improvement initiatives to achieve operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Logistics Officer

JSWMI
Pune
02.2024 - Current
  • Coordinated with CAMs to streamline customer dispatches and arranged vehicles for shipments.
  • Generated accurate tax invoices and E-way bills, ensuring compliance with GST/TCS regulations in SAP ECC and B1.
  • Prepared daily MIS files and reports for management review and decision-making, creating SO and DO.
  • Conducted monthly inventory stocktaking, reconciling physical stock with system records.
  • Produced daily reports on shipment versus actual dispatch, including turnaround time metrics.
  • Monitored delivery compliance to ensure dispatch within 28 hours of delivery order creation.
  • Collaborated in team environments to enhance overall productivity and efficiency.
  • Analyzed performance data to support continuous improvement initiatives.
  • Check all transporters' bills, and then submit them to the accounts department with the SRN for payment.

Managing Member of Start-Up

Neelratna Energy Products
Pune
03.2022 - 02.2024
  • Monitored online trends and conversations to refine marketing and sales strategies.
  • Led web redesign projects to enhance website functionality and boost social media engagement.
  • Conducted research on industry trends to improve search marketing effectiveness.
  • Produced high-quality images of jewelry, focusing on lighting, composition, and styling.
  • Oversaw jewelry inventory to maintain optimal stock levels and prevent excess supply.
  • Established relationships with suppliers to ensure reliable sourcing of materials.
  • Negotiated contracts with vendors and customers to maximize profitability.
  • Recruited qualified candidates for open positions, enhancing team capabilities.

Sr. Executive Purchase & Logistics

ISC Projects Private Ltd
Pune
12.2020 - 11.2022
  • Fostered cross-functional relationships to align revenue development with operational plans.
  • Oversaw procurement of materials and services, ensuring cost-effectiveness and timely delivery.
  • Managed supplier and vendor relationships, negotiating contracts and evaluating performance.
  • Enhanced supply chain reliability by expanding access to Original Equipment Manufacturer network.
  • Contributed to IT procurement, managing supply chain from product selection through payment.
  • Developed and implemented creative solutions to complex challenges, boosting operational efficiency.
  • Led and mentored procurement and logistics teams, promoting collaboration and excellence.
  • Cultivated strong interpersonal skills, building positive relationships with colleagues and suppliers.

Sr. Operation Executive

Blackbuck Logistics
Bangalore
04.2016 - 10.2019
  • Coordinated operations to strategically allocate resources and meet objectives effectively.
  • Resolved escalated customer service issues, preserving relationships with clients and stakeholders.
  • Established new business partnerships in Bhiwandi, expanding market presence in Navi Mumbai region.
  • Received 2017-18 Last Mile Award for exceptional contributions during Bhiwandi Pilot Project.
  • Maintained positive relationships with staff and management to foster collaborative environment.
  • Delivered professional, customer-centric services that addressed client needs and concerns.
  • Assisted organizational functions by filing, data entry, and phone support.
  • Demonstrated initiative and creativity in solving complex challenges.

Customer Representative Service

ANI Technologies, OLA Cabs, Bangalore
Bangalore
12.2014 - 01.2016
  • Managed customer accounts by updating information, processing payments, and verifying user details for security.
  • Educated customers on app usage, form completion, and service acquisition.
  • Resolved customer issues, including billing discrepancies and ride-related problems, while monitoring service quality through feedback.
  • Utilized strong communication skills to deliver clear assistance to customers in both written and verbal formats.
  • Participated in team meetings and training sessions to remain updated on product changes.
  • Documented customer complaints and collaborated with departments to investigate and resolve issues.
  • Trained staff on operational procedures and company services to enhance service delivery.

Executive

Aditya Birla Minacs
Bangalore
04.2014 - 04.2015
  • Elevated customer service rating to industry-leading position through strategic initiatives.
  • Consistently adhered to company policies and scripts, ensuring compliance with call time and quality standards.
  • Resolved customer complaints and emergency requests, demonstrating commitment to satisfaction.
  • Informed customers of upcoming promotions and deals, driving increased sales and revenue.
  • Managed high volume of customer calls, minimizing wait times for seamless service experience.
  • Spearheaded development of customer service policies aligned with industry standards to exceed expectations.

Education

BBA -

JRNRV University
Udaipur
06-2011

PGDM - Marketing Management

IIPM (Indian Institute Of Planning & Management)
PGDM

Skills

  • Inventory and supply chain management
  • Regulatory compliance
  • Vendor negotiation
  • Data analysis
  • Customer service
  • Team collaboration
  • Procurement and project management
  • Logistics coordination
  • Documentation management
  • Freight handling
  • Operations management

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Certification

  • 2017-18 Last Mile Award for outstanding contributions during the Bhiwandi pilot project at Blackbuck logistics

Timeline

Logistics Officer

JSWMI
02.2024 - Current

Managing Member of Start-Up

Neelratna Energy Products
03.2022 - 02.2024

Sr. Executive Purchase & Logistics

ISC Projects Private Ltd
12.2020 - 11.2022

Sr. Operation Executive

Blackbuck Logistics
04.2016 - 10.2019

Customer Representative Service

ANI Technologies, OLA Cabs, Bangalore
12.2014 - 01.2016

Executive

Aditya Birla Minacs
04.2014 - 04.2015

BBA -

JRNRV University

PGDM - Marketing Management

IIPM (Indian Institute Of Planning & Management)

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