Ishan Prajapati
Mumbai
Summary
Dynamic customer service professional with extensive experience at Cathay Pacific Airways, excelling in transaction processing and crisis response. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while managing reservations and ticketing systems efficiently. Committed to fostering positive relationships and driving repeat business.
Overview
7
7
years of professional experience
Work History
Customer Care Advisor 2
Cathay Pacific Airways Limited
Mumbai
08.2023 - Current
- Provided excellent customer service to promote repeat business opportunities.
- Maintained accurate records of all transactions including payments received and refunds issued.
- Utilized problem-solving skills when dealing with difficult customers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from patrons by phone or online.
- Issued tickets to customers via manual or automated systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Checked tickets and collected payment from passengers.
- Printed itineraries and tickets for passengers each day.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Business Owner
Musclelife suppliments
Mumbai
06.2021 - 06.2023
- Hosted special events to boost brand awareness and increase community engagement.
- Handled customer inquiries, complaints, and returns professionally.
- Planned in-store displays to attract shoppers and promote products.
Passenger Service Representative
Bird Worldwide flight service (Emirates Airline & Delta Airlines )
Mumbai
08.2018 - 03.2020
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Helped customers with special needs to board and disembark from aircraft.
- Responded quickly and effectively to emergency situations such as medical emergencies or inclement weather conditions.
- Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
- Assisted disabled passengers with boarding and disembarking from aircrafts.
- Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
- Moved baggage to load and unload aircraft.
Education
Bachelor of Commerce - Commerce
Thakur Collage of Science & Commerce
Mumbai04-2015
Skills
- Customer service
- Transaction processing
- Reservation management
- Ticketing systems
- Payment handling
- Crisis response
Timeline
Customer Care Advisor 2
Cathay Pacific Airways Limited
08.2023 - Current
Business Owner
Musclelife suppliments
06.2021 - 06.2023
Passenger Service Representative
Bird Worldwide flight service (Emirates Airline & Delta Airlines )
08.2018 - 03.2020
Bachelor of Commerce - Commerce
Thakur Collage of Science & Commerce
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