Ishan Sharma
Ghaziabad
Summary
Seasoned professional with Six years of experience. Working knowledge of sales and marketing, and dispute solutions.
Overview
7
7
years of professional experience
Work History
Enterprise Service Desk Technician
Cvent
Gurugram
12.2023 - Current
- Overseen comprehensive inventory of IT assets across the enterprise environment.
- Handled service requests from internal customers efficiently.
- Managed mailbox creation on Microsoft Exchange servers.
- Configured equipment for staff utilization, ensuring proper installation of cables and software.
- Ensured timely responses to customer requests within Service Desk queues.
Remote DBA
Sinhal Udyog private LTD.
04.2023 - 11.2023
- Working in the procurement of IT tools, asset mapping, and setting up enterprise-level networks for the clients.
- Worked with software vendors to analyze and resolve software installation and ongoing support issues.
Dispute Analyst
American Express
Gurgaon
08.2019 - 03.2023
- Joined as a dispute analyst and was working in the special handeling team which was dealing with different companies to help resolve disputes with the Card members
- Worked extensivly in the time pandamic and adapted to the challenging customer and merchant expectation to give best outcome
- Got promted to senior and Master dispute analyst
Sales Head
Cerebra integrated technologies
06.2018 - 08.2019
- Led project management for the E-waste drive in Delhi.
- Achieved optimal performance leading to promotion as Head of e-waste division Delhi NCR.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
Education
BCA -
chaudhary charan singh university
Masters of business administration - International business, Marketing and sales
APJ Abdul kalam technical university
C -
NIIT
Skills
- Leadership
- Inventory maintenance
- Technical skills
- Sales processes
- Problem solving
- Lead identification and generation
Hobbies and Interests
- Talking to new people
- Playing basketball
- Playing cricket
Awards
- Early Certifier, One of the first employees to get certified on working of the global management tool.
- E-waste Division Head, Led the project for procuring E-waste and managing logistics.
Personal Information
- Date of Birth: 09/28/95
- Gender: Male
- Marital Status: Married
Accomplishments
- Won Newcomer of the Year award among 1,200 new inclusions in the organization (Cvent)
Timeline
Enterprise Service Desk Technician
Cvent
12.2023 - Current
Remote DBA
Sinhal Udyog private LTD.
04.2023 - 11.2023
Dispute Analyst
American Express
08.2019 - 03.2023
Sales Head
Cerebra integrated technologies
06.2018 - 08.2019
BCA -
chaudhary charan singh university
Masters of business administration - International business, Marketing and sales
APJ Abdul kalam technical university
C -
NIIT
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