Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Personal Information
Accomplishments
Timeline
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Ishan Sharma

Ghaziabad

Summary

Seasoned professional with Six years of experience. Working knowledge of sales and marketing, and dispute solutions.

Overview

7
7
years of professional experience

Work History

Enterprise Service Desk Technician

Cvent
Gurugram
12.2023 - Current
  • Overseen comprehensive inventory of IT assets across the enterprise environment.
  • Handled service requests from internal customers efficiently.
  • Managed mailbox creation on Microsoft Exchange servers.
  • Configured equipment for staff utilization, ensuring proper installation of cables and software.
  • Ensured timely responses to customer requests within Service Desk queues.

Remote DBA

Sinhal Udyog private LTD.
04.2023 - 11.2023
  • Working in the procurement of IT tools, asset mapping, and setting up enterprise-level networks for the clients.
  • Worked with software vendors to analyze and resolve software installation and ongoing support issues.

Dispute Analyst

American Express
Gurgaon
08.2019 - 03.2023
  • Joined as a dispute analyst and was working in the special handeling team which was dealing with different companies to help resolve disputes with the Card members
  • Worked extensivly in the time pandamic and adapted to the challenging customer and merchant expectation to give best outcome
  • Got promted to senior and Master dispute analyst

Sales Head

Cerebra integrated technologies
06.2018 - 08.2019
  • Led project management for the E-waste drive in Delhi.
  • Achieved optimal performance leading to promotion as Head of e-waste division Delhi NCR.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.

Education

BCA -

chaudhary charan singh university

Masters of business administration - International business, Marketing and sales

APJ Abdul kalam technical university

C -

NIIT

Skills

  • Leadership
  • Inventory maintenance
  • Technical skills
  • Sales processes
  • Problem solving
  • Lead identification and generation

Hobbies and Interests

  • Talking to new people
  • Playing basketball
  • Playing cricket

Awards

  • Early Certifier, One of the first employees to get certified on working of the global management tool.
  • E-waste Division Head, Led the project for procuring E-waste and managing logistics.

Personal Information

  • Date of Birth: 09/28/95
  • Gender: Male
  • Marital Status: Married

Accomplishments

  • Won Newcomer of the Year award among 1,200 new inclusions in the organization (Cvent)

Timeline

Enterprise Service Desk Technician

Cvent
12.2023 - Current

Remote DBA

Sinhal Udyog private LTD.
04.2023 - 11.2023

Dispute Analyst

American Express
08.2019 - 03.2023

Sales Head

Cerebra integrated technologies
06.2018 - 08.2019

BCA -

chaudhary charan singh university

Masters of business administration - International business, Marketing and sales

APJ Abdul kalam technical university

C -

NIIT
Ishan Sharma