Seasoned professional with Six years of experience. Working knowledge of sales and marketing, and dispute solutions.
Overview
7
7
years of professional experience
Work History
Enterprise Service Desk Technician
Cvent
Gurugram
12.2023 - Current
Overseen comprehensive inventory of IT assets across the enterprise environment.
Handled service requests from internal customers efficiently.
Managed mailbox creation on Microsoft Exchange servers.
Configured equipment for staff utilization, ensuring proper installation of cables and software.
Ensured timely responses to customer requests within Service Desk queues.
Remote DBA
Sinhal Udyog private LTD.
04.2023 - 11.2023
Working in the procurement of IT tools, asset mapping, and setting up enterprise-level networks for the clients.
Worked with software vendors to analyze and resolve software installation and ongoing support issues.
Dispute Analyst
American Express
Gurgaon
08.2019 - 03.2023
Joined as a dispute analyst and was working in the special handeling team which was dealing with different companies to help resolve disputes with the Card members
Worked extensivly in the time pandamic and adapted to the challenging customer and merchant expectation to give best outcome
Got promted to senior and Master dispute analyst
Sales Head
Cerebra integrated technologies
06.2018 - 08.2019
Led project management for the E-waste drive in Delhi.
Achieved optimal performance leading to promotion as Head of e-waste division Delhi NCR.
Collaborated with marketing team to create promotional materials for target customers.
Managed daily operations of sales department, including supervision of staff members.
Education
BCA -
chaudhary charan singh university
Masters of business administration - International business, Marketing and sales
APJ Abdul kalam technical university
C -
NIIT
Skills
Leadership
Inventory maintenance
Technical skills
Sales processes
Problem solving
Lead identification and generation
Hobbies and Interests
Talking to new people
Playing basketball
Playing cricket
Awards
Early Certifier, One of the first employees to get certified on working of the global management tool.
E-waste Division Head, Led the project for procuring E-waste and managing logistics.
Personal Information
Date of Birth: 09/28/95
Gender: Male
Marital Status: Married
Accomplishments
Won Newcomer of the Year award among 1,200 new inclusions in the organization (Cvent)
Timeline
Enterprise Service Desk Technician
Cvent
12.2023 - Current
Remote DBA
Sinhal Udyog private LTD.
04.2023 - 11.2023
Dispute Analyst
American Express
08.2019 - 03.2023
Sales Head
Cerebra integrated technologies
06.2018 - 08.2019
BCA -
chaudhary charan singh university
Masters of business administration - International business, Marketing and sales