Ishan Sharma
Jaipur
Summary
Dynamic young hospitality professional with extensive experience at Jaipur Marriot Hotel, excelling in guest experience and staff training. Proven track record in enhancing service standards and driving revenue growth through innovative management strategies. Adept in leadership and process improvement, fostering high-performing teams to deliver exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Assistant Manager- Restaurants
Jaipur Marriot Hotel
Jaipur
11.2024 - 04.2025
- Oversaw daily operations of Saffron, a premium fine-dining Indian restaurant, ensuring exceptional guest experiences and maintaining high service standards.
Managed Okra, a 200-cover all-day dining outlet, handling large volumes efficiently while maintaining consistency in food quality and service.
Led, trained, and motivated a team of over 30 associates, improving service efficiency and driving team performance through regular coaching and performance reviews.
Collaborated with the culinary and events team to execute high-profile events and themed food festivals, enhancing guest engagement and revenue.
Analyzed guest feedback and implemented service improvements, resulting in increased guest satisfaction scores and repeat patronage.
Assistant Restaurant Manager
Pride Plaza Hotel Aerocity
Delhi
10.2023 - 11.2024
- Successfully revamped Stallion Bar, introducing a modernized beverage program and enhancing guest ambiance, resulting in increased bar revenue and positive guest feedback.
Oversaw operations of Café Pride, a 150-cover all-day dining outlet, maintaining service excellence and ensuring smooth coordination between service and kitchen teams.
Conducted sales calls and client outreach, promoting the hotel’s dining venues for corporate bookings, private events, and group reservations, contributing to revenue growth.
Spearheaded staff training and development initiatives, reinforcing service standards and enhancing guest interaction quality across all touchpoints.
Collaborated with the marketing team on F&B promotions and theme nights, helping drive brand visibility and footfall in a competitive market.
Corporate Management Trainee
Pride Hotels Group
Delhi
03.2022 - 10.2023
- Gained hands-on experience in all major hotel departments, including front office, housekeeping, food & beverage, and sales & marketing.
- Assisted in the training and development of new staff, contributing to a knowledgeable and capable workforce.
- Supported the implementation of service standards and operational procedures to enhance overall customer satisfaction.
Education
WSET Level 2 Award - in Wine
Wine And Spirits Education Trust
London08-2023
B.Sc. - in Hotel and Hospitality Administration
Institute of Hotel Management, Catering & Nutrition-PUSA
New Delhi06-2021
Intermediate and Matriculation -
St. Anselm Sr. Sec. School
Jaipur08-2017
Skills
- Management Skills
- Guest experience
- Staff training
- Sales management
- People management
- Negotiation
- Leadership
- Process improvement
Accomplishments
- Recognized as the “Guest Voice Champion” for February 2025 at Jaipur Marriott Hotel, in recognition of exceptional guest satisfaction scores and consistent service excellence.
- Led the experiential turnaround of Saffron at Jaipur Marriott Hotel, elevating its ranking from #42 to the Top 20 on TripAdvisor through strategic improvements in service, ambiance, and guest engagement.
- Achieved record monthly revenue for February in just 15 days, exceeding targets and driving significant growth for the restaurant.
- Awarded "Leader of the Month" for October 2024 in recognition of exceptional leadership, team management, and performance excellence
- Honored as "Employee of the Month" for November 2023, recognizing outstanding performance, dedication, and contribution to team success.
- Successfully completed the "Train the Trainer" program, earning certification as a Departmental Trainer, enabling structured staff development and consistent service quality.
Affiliations
- Represented at the district level in football
Timeline
Assistant Manager- Restaurants
Jaipur Marriot Hotel
11.2024 - 04.2025
Assistant Restaurant Manager
Pride Plaza Hotel Aerocity
10.2023 - 11.2024
Corporate Management Trainee
Pride Hotels Group
03.2022 - 10.2023
WSET Level 2 Award - in Wine
Wine And Spirits Education Trust
B.Sc. - in Hotel and Hospitality Administration
Institute of Hotel Management, Catering & Nutrition-PUSA
Intermediate and Matriculation -
St. Anselm Sr. Sec. School
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