Ishan Sharma

• Serving as Customer Care Professional for American Express, providing exceptional Client service and support to Program Admins
• Demonstrating strong communication and problem-solving skills to assist program admins with their inquiries and concerns regarding Corporate account they have with American Express
• Building positive relationships with admins and delivering high level of service keeping best interest of company and PAs by utilizing strong communication skills to effectively address inquiries and concerns
• Conducted follow-up calls with customers to ensure satisfaction
• Assisted in implementation of new customer service procedures
• Updated internal databases with relevant customer information as needed.

• Served as Associate Product Consultant for CVENT, providing support and guidance to clients in utilizing CVENT's products and services
• Collaborated with clients to understand their needs and goals, and provided tailored solutions and recommendations
• Demonstrated strong communication, collaboration, and client relationship management skills
• Developed and implemented customized strategies to meet client needs
• Reviewed existing policies and procedures and suggested improvements where necessary.

Provided exceptional customer service as Customer Advisor for GAP, ensuring customer satisfaction and resolving any issues or concerns

• Utilized strong communication and problem-solving skills to troubleshoot and provide best possible resolution for customers
• Maintained positive and proactive attitude, delivering high level of service and building positive client relationships
• Hired as Customer Advisor for GAP
• Assisting customers with their orders
• Placing order for customers and assisting them with exchanges and returns
• Helping peers in troubleshooting various requests for customers
• Assisting clients over emails and inbound calls
• Resolved customer complaints and escalated issues as necessary
• Processed orders quickly and accurately
• Provided product information to customers.