Ishan Sharma
New Delhi
Summary
As a Customer Advisor at Concentrix, I have gained valuable experience in customer service and communication. I have also worked as an Associate Product Consultant at CVENT, where I honed my skills in client relationship management and collaboration. Currently, as a Customer Care Professional at American Express, I continue to excel in providing exceptional customer service. I am currently pursuing my degree in BA TOURISM from IGNOU. My past accomplishments include being fluent in communication, being proactive, and effectively troubleshooting and resolving issues. My future goals include further learning and growth in the industry, as well as utilizing my skills in product consulting.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Professional
American Express
11.2022 - Current
- Serving as Customer Care Professional for American Express, providing exceptional Client service and support to Program Admins
- Demonstrating strong communication and problem-solving skills to assist program admins with their inquiries and concerns regarding Corporate account they have with American Express
- Building positive relationships with admins and delivering high level of service keeping best interest of company and PAs by utilizing strong communication skills to effectively address inquiries and concerns
- Conducted follow-up calls with customers to ensure satisfaction
- Assisted in implementation of new customer service procedures
- Updated internal databases with relevant customer information as needed.
Associate Product Consultant
CVENT
Gurgaon
04.2022 - 10.2022
- Served as Associate Product Consultant for CVENT, providing support and guidance to clients in utilizing CVENT's products and services
- Collaborated with clients to understand their needs and goals, and provided tailored solutions and recommendations
- Demonstrated strong communication, collaboration, and client relationship management skills
- Developed and implemented customized strategies to meet client needs
- Reviewed existing policies and procedures and suggested improvements where necessary.
Customer Advisor(GAP)
CONCENTRIX
GURGAON
08.2021 - 02.2022
Provided exceptional customer service as Customer Advisor for GAP, ensuring customer satisfaction and resolving any issues or concerns
- Utilized strong communication and problem-solving skills to troubleshoot and provide best possible resolution for customers
- Maintained positive and proactive attitude, delivering high level of service and building positive client relationships
- Hired as Customer Advisor for GAP
- Assisting customers with their orders
- Placing order for customers and assisting them with exchanges and returns
- Helping peers in troubleshooting various requests for customers
- Assisting clients over emails and inbound calls
- Resolved customer complaints and escalated issues as necessary
- Processed orders quickly and accurately
- Provided product information to customers.
Education
High School Diploma -
Adarsh Public School
Delhi, India 01.2021 - 05.2021
Bachelor of Arts -
Indira Gandhi National Open University
Delhi, India 01.2022 - Current
Skills
Customer service excellence
Report Generation
Data Management
Ability to Multitask
Fast Learner
Attention to detail
Communication
First Call resolution
Problem Resolution
Account management
Timeline
Customer Care Professional
American Express
11.2022 - Current
Associate Product Consultant
CVENT
04.2022 - 10.2022
Bachelor of Arts -
Indira Gandhi National Open University
01.2022 - Current
Customer Advisor(GAP)
CONCENTRIX
08.2021 - 02.2022
High School Diploma -
Adarsh Public School
01.2021 - 05.2021