ISHAN SHELAT
Ahmedabad
Summary
Dynamic Senior Customer Service Agent with extensive experience at Qatar Airways Contact Centre, excelling in challenge resolution and call center operations. Proven ability to enhance customer satisfaction through quick decision-making and exceptional conversational skills, consistently achieving high performance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Agent
Qatar Airways Contact Centre
01.2021 - Current
- Company Overview: INDIA AMD
- INDIA AMD
Customer Service Executive
Celebi PVT LTD
Ahmedabad
01.2019 - 01.2021
- Etihad Airways
Education
H.S.C -
Guru Nanak Chandraketu Pandya High School
Airport and Travel Management -
Aerostar Jet Air Academy
Skills
- Challenge resolution
- Customer service
- Call center operations
- Quick decision-making
- Conversational skills
Languages
- English
- Hindi
- Gujarati
Personal Information
Date of Birth: 10/07/96
Achievements Awards
Demonstrated Efficiency for Etihad Ramp Handling and Received.
Affiliations
► Fitness
► Sports
Accomplishments
- Etihad Shukran Award for excellent coordination and communication on EY-289/21ST Feb'2021.
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Details:
► Height - 170 cm
► Arm reach - 219 cms
► Weight - 75 kgs
Timeline
Senior Customer Service Agent
Qatar Airways Contact Centre
01.2021 - Current
Customer Service Executive
Celebi PVT LTD
01.2019 - 01.2021
H.S.C -
Guru Nanak Chandraketu Pandya High School
Airport and Travel Management -
Aerostar Jet Air Academy