Python
Ishan Sinha
Lead Technical Consultant, Adobe Analytics
Noida,UP
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in Adobe Analytics with good analytical skills. Successful career history comprising more than 8.5 years.
Overview
2
2
Languages
3
3
Certifications
11
11
years of post-secondary education
8
8
years of professional experience
Work History
Lead Technical Consultant
Adobe Systems India Private Limited
Noida, Uttar Pradesh
02.2020 - Current
- T3 member, leading team of 15 people helping them in their roles of resolving customers issues across Adobe Analytics (Omniture).
- Owning customer's escalations and resolving their issues end-to-end, avoiding serious critical issues with timely resolutions.
- Helped in facilitating several annual renewals of $2M+ by ensuring all their issues are resolved and addressed in timely manner.
- Analyzing customer's data from Adobe Analytics (Omniture) and providing resolution, suggestions for optimization and fixing their implementation.
- Advocate for customers representing their needs with internal product teams and liaising with different teams internally.
- Delivering exceptional customer experiences to eliminate, prevent, and workaround product roadblocks.
- Coaching team to develop strong customer facing skills, improving their ability to receive, analyze, troubleshoot and assist customers in resolving any questions, issues and concerns with Adobe Analytics (Omniture) in timely manner.
Senior Technical Consultant
Adobe Systems India Private Limited
Noida, Uttar Pradesh
03.2016 - 01.2020
- Worked with 16 high ARR premier customer accounts in region as their named support lead.
- Supported premier accounts directly understanding/mapping their business goals to suggest scalable solutions.
- Analyzed their Adobe Analytics (Omniture) data to suggest scalable solutions and resolving their issues; first point of contact for customer concerns relating to technical issues.
- Analyzed customer's data using Adobe Analytics (Omniture) and helped in optimizing and fixing their implementation.
- Resolved diverse range of technical issues across Adobe Analytics (Omniture) for customers and end-users across various time zones.
- Received several appreciations from C-level executives of premier customer accounts.
- Helped in retaining premier customers by delivering exceptional experience for any Adobe Analytics issues.
Technical Analyst
HCL Technologies (vendor for Google India Private Limited)
Gurgaon, Haryana
07.2014 - 02.2016
- Managed complete ad operations at Google using DFP.
- Maintained individual modules as L2/L3 production support role in team.
- Communicated with internal stakeholders to get work done.
- Managed POD of 6 members to ensure optimum performance.
- Troubleshooting client’s issues, detecting bugs, coordinating with Engineering team for bug resolution.
Systems Engineer
Infosys Limited
Bhubaneswar, Odisha
10.2011 - 05.2013
- Performed design & development maintenance of individual modules from off-shore - vital role as developer and production support.
- Coded, tested and debugged PL/SQL packages containing business logic in form of stored procedures, functions in Oracle 10g/11g.
Education
PGP -Business Analytics And Business Intelligence - Business Analytics
Great Lakes Institute of Management
Gurgaon, Haryana 09.2017 - 09.2018
Bachelor of Engineering - Electronics & Communications Engineering
Visvesvaraya Technological University
Belgaum, Karnataka 09.2007 - 08.2011
AISSCE - Science With Computers
Delhi Public School
Vasant Kunj, New Delhi 04.2001 - 05.2007
Skills
Adobe Analytics
Technical issues analysis
Ability to analyze data
Technical Account Management
Creative problem solving
Customer technical support
Customer communication
Accomplishments
- Generated revenue and helped in retaining premier customers.
- Helped in renewal of $2M+ of strategic accounts.
- One account got retained as they were promised that I would work with them.
- Received awards for high performer, escalation champ, on-the-spot, top performer.
Software
HTML
SQL
Certification
Adobe Analytics Business Practitoner
Hobbies
- Like travelling to new places and knowing their culture.
- Reading current and international affairs on geo-political issues.
- Lately gaining interest in History.
Timeline
Lead Technical Consultant
Adobe Systems India Private Limited
02.2020 - Current
PGP -Business Analytics And Business Intelligence - Business Analytics
Great Lakes Institute of Management
09.2017 - 09.2018
Senior Technical Consultant
Adobe Systems India Private Limited
03.2016 - 01.2020
Technical Analyst
HCL Technologies (vendor for Google India Private Limited)
07.2014 - 02.2016
Systems Engineer
Infosys Limited
10.2011 - 05.2013
Bachelor of Engineering - Electronics & Communications Engineering
Visvesvaraya Technological University
09.2007 - 08.2011
AISSCE - Science With Computers
Delhi Public School
04.2001 - 05.2007