Ishan Vats
Virtual Assistant
New Delhi,
Summary
Experienced and reliable virtual assistant with over 5 years of experience supporting corporate clients and customers. Skilled in managing administrative tasks, scheduling, email management, and travel coordination. Proficient in various software and tools, including Microsoft Office, Google Suite, Monday, Asana, Slack, LivePlan, and Notion. Adept at handling confidential information and delivering high-quality work under tight deadlines. Excellent communication and interpersonal skills, with a strong attention to detail and a positive attitude.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Executive Assistant to the Chief Executive Officer
Confidential
San Diego
01.2023 - Current
- Streamlined CEO's calendar by efficiently scheduling meetings, appointments, and events, resulting in a 25% reduction in scheduling conflicts.
- Conducted extensive market research that led to the identification of a new market segment, resulting in a 15% increase in revenue.
- Created persuasive speeches and presentations for the CEO, resulting in a 30% increase in successful business pitches.
- Successfully negotiated favorable terms with vendors, resulting in a 10% reduction in expenses for the company.
- Organized and coordinated meetings, resulting in a 20% increase in on-time starts and a 15% increase in attendee engagement.
- Maintained and updated the company's database, resulting in a 25% improvement in data accuracy and completeness.
- Improved the company's social media presence by developing a content strategy that resulted in a 50% increase in engagement and a 20% increase in followers.
Subject Matter Expert
Verizon Communications
Gurgaon
09.2020 - 01.2023
- Led regular updates on project/innovation performance for low to medium complexity projects, ensuring seamless communication and alignment with stakeholders resulting in 90% increase in stakeholder satisfaction
- Demonstrated proficiency in Excel & Power BI and conducted Data Analysis/Business Analysis
- Designed and created visually appealing dashboards and data reports which led to 40% improvement in decision-making and 25% increase in project efficiency
- Drove ongoing projects to fill service gaps, provided effective solutions, and led cross-skill trainings which resulted in 20% improvement in process efficiency and 15% reduction in errors.
Client Relations Coordinator
Bank of Montreal
Gurgaon
01.2019 - 03.2020
- Processed service requests, transactions, and activities accurately and in timely manner with 95% compliance rate with service level agreements
- Strictly adhered to established policies, processes, and procedures, resulting in 98% accuracy rate and 20% reduction in errors
- Addressed customer service inquiries promptly and with focus on accuracy, achieving 100% customer satisfaction rating
- Utilized effective communication skills and active listening to resolve customer issues quickly, leading to 30% increase in customer retention
- Aligned with customer needs and facilitated necessary arrangements within 48 hours, ensuring timely delivery of services and achieving 90% on-time delivery rate
- Proactively identified customer needs and implemented solutions resulting in 15% increase in customer loyalty.
Executive Assistant
Eazydiner Pvt. Ltd.
Gurgaon
01.2018 - 03.2019
- Managed all aspects of restaurant reservations for high-value customers, ensuring seamless dining experience and achieving 95% customer satisfaction rating
- Followed up on customer feedback and implemented necessary changes resulting in 20% increase in positive reviews
- Maximized revenue by 48% by converting inquiries into sales and identifying business prospects and opportunities to upsell restaurants
- Developed and implemented effective sales strategies resulting in 30% increase in revenue and 25% increase in repeat business
- Successfully onboarded over 200 restaurants onto online platform across country
- Led end-to-end onboarding process, resulting in 90% on-time delivery rate and 40% increase in customer engagement.
Education
MBA - Project Management
Indian Institute of Management (IIM)
Lucknow, UP 11.2022 - Current
Skills
Office administration
Timeline
Executive Assistant to the Chief Executive Officer
Confidential
01.2023 - Current
MBA - Project Management
Indian Institute of Management (IIM)
11.2022 - Current
Subject Matter Expert
Verizon Communications
09.2020 - 01.2023
Client Relations Coordinator
Bank of Montreal
01.2019 - 03.2020
Executive Assistant
Eazydiner Pvt. Ltd.
01.2018 - 03.2019
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