Ishani Adhikary
Bangalore
Summary
Dynamic Lead Program Coordinator with proven expertise in project management and strategic planning, consistently achieving high productivity and efficient task completion. Demonstrated success in leading teams and fostering collaboration, resulting in seamless program execution and exceptional outcomes. Seeking to leverage skills in a challenging role to drive impactful initiatives.
Overview
9
9
years of professional experience
Work History
Lead OEL Program Coordinator, Sr. Specialist
Salesforce
Bangalore
07.2024 - Current
- Overseeing Program Coordination teams to ensure efficient support for onboarding and learning and development efforts in the APAC and EMEA regions, including India and Japan.
- Track performance of the team against KPIs, analyse and provide reports to the Leaders and suggest corrective actions when needed.
- Using Data analytics to assess volumes and performance of the team.
- Propose and streamline through Continuous Improvements and automations based on the analysis and feedback.
- Deploy AI for streamlining overall process and enhancing customer and stakeholder service experience.
- Create feedback surveys for implementing metrics for success measure of the team.
- Creating and maintaining clear and concise process documents like process maps, Service catalogue, SOPs and RACI.
- Prepare materials, and manage timelines to ensure effective logistics support during employee onboarding and L&D programs.
- Collaborate with recruiters, hiring managers, employee success operations, badging, and business technology to enhance new-hire readiness.
- Create and curate SWAGs for the participants; design and plan a happy hour/social hour for the programs.
- Deliver training sessions for new employees to familiarize them with company values and culture.
- Addressing logistical needs through collaborative efforts and multiple vendors.
- Managing multiple vendors, releasing timely payments to maintain positive relations, managing regional budgets, and expenses to ensure financial compliance.
- Facilitating monthly connections to review team accomplishments, progress, improvements, and queries.
Sr. Process Lead- Learning Services
Amazon
Bangalore
07.2022 - 07.2024
- Provided extensive CSOD administration support to the customers.
- Designed SOPs, project plans, and ensured streamlining workflows and communications.
- Managed vendors, learner queries, audit reports, and invoices.
- POC for escalations, prepared RCAs and advised corrective measures.
- Owned and updated SOPs.
- Improved the project intake process from new customers, and calculated volumes to derive the headcount requirement.
- Prepared weekly quality analysis and audit reports for WBRs and MBRs.
- Provided operational guidance and support to peers.
- Regular ticket assignments in the team for equal distribution.
- Implemented automation for process improvements.
- Managed shared drives for SOPs, data, and managing archives.
- Created a new hire functional training plan to enable them to understand the process.
Senior Learning Services Expert
Novartis Healthcare
Hyderabad
09.2019 - 06.2022
- Onboarded resources to projects and implement learning strategies for global clients.
- Managed and update various training resources such as assessments, videos, SOPs, and documents in the LMS(CSOD).
- Supported live events with facilitators, developed surveys, and gathered feedback.
- Reviewed and assessed incoming requests as the System Functional Lead.
- Created engaging, learner-centered materials using the EasyGenerator tool; collaborated with SMEs to gather information for creating objectives, design documents, and training modules.
- Managed LinkedIn Learning and Coursera course integration within the LMS.
- Organized and led training sessions to integrate new team members.
- Participate in ongoing tasks using ServiceNow.
- Generated comprehensive reports on training outcomes and regulatory adherence.
Process Associate
Capgemini
Kolkata
08.2017 - 09.2019
- Oversaw the creation of in-scope learning materials within SumTotal.
- Assisted in managing diverse projects for global clients.
- Executed comprehensive annual budget planning.
- Optimized facilitator selection and expense negotiation to align with budget.
- Generated Purchase Orders using Global Procurement System (GPS).
- Generated ISOWs to facilitate intra-company cost allocation.
- Partner with finance team to process invoices.
- Uploaded training programs on Learning Management System to manage registrations, nominations and attendance.
- Managed real-time sessions using Adobe Connect and Skype.
- Designed surveys on platforms like Survey Gizmo and MS Forms.
- Gathered participant feedback to assess program effectiveness.
HR Recruiter
Yellowbox HR Services Pvt. Ltd
Kolkata
12.2015 - 06.2017
- Recruited candidates across various IT and non-IT roles.
- Assessed client requests and conducted thorough searches for qualified candidates using job portals such as Naukri, LinkedIn, and Monster.
- Advertised job openings on various platforms.
- Scheduled face-to-face and virtual interviews using telephone, Skype, and WebEx.
- Conducted on-site recruitment events.
- Conducted operational tasks for background and document verification.
Education
Master of Arts - Applied Psychology
University of Calcutta
Kolkata07.2015
Bachelor of Arts - Psychology
Asutosh College, Calcutta University
Kolkata07.2013
C.B.S.E - XII
Ashok Hall Girls' Higher Secondary School
Kolkata04.2010
W.B.B.S.E - X
Loreto Day School
Bowbazar04.2008
Skills
- LMS/LXP: CornerStone,SumTotal,Edcast, Amazon Learn
- MS Office 365 Tools
- ServiceNow
- Survey Gizmo
- MIRO
- MS Teams
- MS Excel
- MS PowerPoint
- MS Word
- EasyGenerator(Authoring tool)
- Zoho
- Qlikview
- Zoom
- Adobe Connect
- Coupa
- FieldSense Survey
- Quip
- SLACK
- Google spreadsheet
- Stakeholder Management
- Learning Consultation
- Program Coordination
- Program Management
- Operations
- Process Oriented
- Detail Oriented
- Vendor Management
Languages
- English
- Hindi
- Bengali
References
References available upon request.
Personal Information
- Date of Birth: 12/11/91
- Gender: Female
Career Abridgement
Competent professional with 9+ years of extensive experience in Learning and Development, Program Coordination, Learning Management System, Program Management, Content Designing and Recruitment.
Timeline
Lead OEL Program Coordinator, Sr. Specialist
Salesforce
07.2024 - Current
Sr. Process Lead- Learning Services
Amazon
07.2022 - 07.2024
Senior Learning Services Expert
Novartis Healthcare
09.2019 - 06.2022
Process Associate
Capgemini
08.2017 - 09.2019
HR Recruiter
Yellowbox HR Services Pvt. Ltd
12.2015 - 06.2017
Master of Arts - Applied Psychology
University of Calcutta
Bachelor of Arts - Psychology
Asutosh College, Calcutta University
C.B.S.E - XII
Ashok Hall Girls' Higher Secondary School
W.B.B.S.E - X
Loreto Day School
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