Ishani Bisht
Delhi
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Front Desk Executive
BNPS International
Delhi
07.2022 - 08.2024
- Greeted and welcomed customers in a friendly manner.
- Answered incoming calls and provided information about services and products.
- Scheduled appointments for clients and customers.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Handled cash transactions accurately and efficiently.
- Organized incoming mail, packages, and deliveries promptly.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Oversaw cash and credit card payment transactions at the front desk.
Guest Service Officer
Hyatt Regency
Delhi
12.2021 - 06.2022
- Greeted guests and provided assistance with check-in and check-out procedures.
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
- Provided concierge services such as restaurant reservations, transportation arrangements, and sightseeing tours.
- Maintained an accurate record of all guest accounts using the computerized system.
- Managed incoming calls from both internal and external customers in a courteous and professional manner.
- Tracked inventory of supplies used in guest rooms such as linens, towels, toiletries., ordering more when necessary.
- Inspected hotel lobby area regularly for cleanliness standards compliance.
- Performed checks on rooms and overall property daily.
Associate
The Lalit
Delhi
09.2017 - 07.2019
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Provided exceptional customer service to all guests throughout their stay.
- Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
- Resolved guest complaints in a professional and courteous manner.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
- Tracked guest feedback to identify areas of improvement within the organization.
- Supported VIP guests and kept hotel staff apprised of specific requests.
- Responded to guests, including email, telephone, and in-person inquiries.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Guest Relations Associate
The Radisson blu
Delhi
04.2017 - 08.2017
- Provided guests with directions to local attractions, restaurants, and other points of interest.
- Answered phone calls from potential customers inquiring about accommodations.
- Maintained up-to-date knowledge on current promotions, events, and services offered by the hotel.
- Scheduled reservations for special occasions like weddings or corporate events.
Education
Bachelor of Arts -
Indira Gandhi National Open University
Delhi06-2024
Patrachaar Vidalaya
Delhi 01-2017
Sant Nirnkari Public School
Delhi01-2015
Skills
- Guest Relations
- Concierge support
- Guest communication
- Hospitality and service knowledge
- Guest service excellence
- Telephone etiquette
- Receptionist experience
- Front office operations
Accomplishments
- Listed more than 65 times in Trip Advisor & Madelia for best Handling.
- Received Appreciation letter for Guest Satisfaction.
Timeline
Front Desk Executive
BNPS International
07.2022 - 08.2024
Guest Service Officer
Hyatt Regency
12.2021 - 06.2022
Associate
The Lalit
09.2017 - 07.2019
Guest Relations Associate
The Radisson blu
04.2017 - 08.2017
Bachelor of Arts -
Indira Gandhi National Open University
Patrachaar Vidalaya
Sant Nirnkari Public School
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