Ishani Paul Maji

Collaborated as part of the Product and Client Support team and was responsible for the below deliverables:

• Act as a primary point of contact for client queries, taking ownership of complex functional and technical issues and coordinating with cross‑functional teams to drive timely resolution.
• Provide end‑to‑end support during client escalations by conducting root cause analysis, validating logs, and ensuring closure with clear communication and follow‑ups.
• Assisted clients with configuration challenges, clarified workflows, and resolved real-time production issues.
• Collaborate with clients to translate business needs into functional requirements and detailed user stories with clear acceptance criteria.
• Identified process gaps and recommended automation opportunities to streamline tax compliance and reporting workflows, enhancing overall efficiency.
• Work with technical teams to ensure accurate implementation of requirements by clarifying logic, dependencies, and system behaviour
• Support Sprint Grooming sessions by providing business insights, testing feedback, and validating the feasibility of new enhancements
• Maintained repository of product knowledge and SOPs for internal teams, ensuring consistency in delivery and facilitating knowledge sharing.
• Coordinate with engineering, QA, product management, and support teams to ensure timely delivery of project milestones.
• Present test results, analysis, and improvement recommendations to leadership, project managers, and business stakeholders
• Monitor system behavior and test results to identify emerging patterns, recurring issues, and potential areas for optimization.
• Suggested system enhancements based on client feedback, user behaviour, and operational challenges, contributing to improved user experience.

Collaborated as part of the Product and Marketing team and was responsible for the below deliverables:

• Skilled in preparing user stories, business and product requirements, and helping clients optimize tax processes through automation and technological solutions.
• Identify and resolve functional defects, providing detailed bug reports and collaborating with developers to resolve issues Present test results and findings to stakeholders at various levels, including executive management.
• Coordinating with QA teams to ensure seamless integration of testing activities.
• Conducting user acceptance testing (UAT) and providing feedback to product teams on user experience.
• Documenting test results and providing detailed analysis to stakeholders, including bug reports and improvement recommendations.
• Adept at working within cross-functional product and sales teams, providing impactful presentations, leading workshops, and delivering product demos.
• Assist with the delivery of demos and presentations, highlighting the value of tax technology solutions in streamlining tax processes.
• Proven ability to enhance tax compliance, reporting, and planning by integrating innovative technology into tax functions, and supporting clients through the implementation and adoption of these solutions.
• Monitor and analyze test results to identify trends and potential areas for improvement.

Collaborated as part of the Product Team and was responsible for the below deliverables:

• To define user stories, business and product requirements, ensuring technology solutions are aligning with client needs and business objectives.
• Collaborating with cross-functional teams (including IT and product) to troubleshoot and resolve client issues, ensuring system integration and tax compliance
• Working with both product and sales teams to create and document user stories, business, and product requirements for client-specific tax technology projects.
• Assisting with the delivery of demos.
• Supporting the migration of client data to new tax platforms, ensuring smooth transitions and system testing

I have worked in Indirect Tax Compliance and was responsible for the below deliverables:

• Interact with key client management to gather information and resolve tax related problems.
• Manage a Team.
• Provided training to new joiners on tax compliance processes and tools.
• Developed and tested the ITC (Indirect Tax Compliance) tool used for automating returns.
• Identify ways to improve efficiency of existing business processes and data automation for multiple projects concurrently.
• Lead and provide guidance to tax and customer teams on tax related matters.
• Providing assistance to Directors and Managers on tax planning assignments

I have worked as Tax Professional under contractual payroll and was responsible for the below deliverables:

• Review of Tax returns and communicating with clients, identifying and solving complex issues and monitoring the efficient completion of engagements.
• Experience in managing all GST matters of the company including preparation and filing of monthly GST returns, GST credit reconciliation, GST periodic audits along with legacy GST matters and queries.
• Working with several teams and managing tasks including payment of tax, return filing, assessment and audit execution.
• Work with tax technology and IT teams to identify automated solutions to the compliance process and support implementation

I have worked as Tax Professional under contractual payroll and was responsible for the below deliverables:

• Filing returns for major clients
• Reconcile Current Months file to that of supporting documents of client for Internal Consistency. Further to check how much taxes have been charged by the Client, whether Input Tax Credit can be claimed or not.
• Effectively prioritize and manage complex tasks and deadlines

I was a part of Ecommerce department. It was more of a quality editor thing. Achieved weekly performance target and was responsible for the below deliverables:

• Reviewed and maintained accuracy of client information from Amazon.
• Managed multiple tasks efficiently to meet departmental deadlines.
• Supported senior team members in reviewing client compliance matters.