Gungun Kakkar
Chandigarh
Summary
Client Support Specialist | Client Relationship Management | Reporting & Communication Expert
Client Support Specialist with hands-on experience in managing client queries via email, chat, and calls. Skilled in maintaining client relationships, coordinating with internal teams, and supporting onboarding processes. Proficient in data reporting, documentation, and sharing client performance updates. Known for strong communication, attention to detail, and a focus on client satisfaction.
Overview
2
2
years of professional experience
Work History
Client Support Specialist
Eclerx Service Limited
MANIMAJRA
01.2023 - 09.2024
- Handled daily client queries via email, chat, and call, ensuring timely and accurate resolution.
- Maintained strong client relationships by understanding their needs and offering the right solutions.
- Tracked and followed up on client requests to ensure complete satisfaction.
- Coordinated with internal teams to solve technical or process-related issues raised by clients.
- Assisted in onboarding new clients by explaining processes, tools, and workflows.
- Shared regular reports and updates with clients, highlighting performance metrics and areas of improvement.
- Maintained documentation of client interactions and escalations for transparency and record-keeping.
- Supported team leads in improving client experience by providing feedback and ideas.
Education
BSC Hons. - Biotechnology
Goswami Ganesh Dutta Sanatan Dharma College
Sector 32, ChandigarhMatric -
Gurukul Global School
Manimajra, ChandigarhSkills
Primary Skills
- MS Office
- Data Reporting
- Data Analysis
Secondary Skills
- Client Communication
- Problem Solving
- Performance reporting
- Team collaboration
- Attention to detail
- Time management
- Client relationship building
Accomplishments
- Recognized with performance-based awards for delivering high-quality client support.
- Awarded and appreciated for performance excellence and consistent contributions.
Strengths
- Multitasking
Efficiently manage multiple responsibilities at once while maintaining quality and meeting deadlines. - Adaptability
Quickly adjust to new tools, processes, and environments with a positive and flexible mindset.
Timeline
Client Support Specialist
Eclerx Service Limited
01.2023 - 09.2024
BSC Hons. - Biotechnology
Goswami Ganesh Dutta Sanatan Dharma College
Matric -
Gurukul Global School
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