ISHANK WALIA
Test Team Lead
Noida
Summary
Reliable business professional and Detail-oriented team player with more than 12 years of experience in reports & testing processes like master test plan, release test plan, daily execution reports, defect management, cycle summary reports, and test closure reports across Telecom, OTT & IPTV domains. Proficient in developing and implementing numerous testing guidelines and principles which have led to successful collaborative projects. Expertise in analysis of Requirement documents, Design documents, and Business rules. Experienced in writing Test Plans, Test Descriptions, Test Procedures, and preparing Test Data, Test Strategies, Test Estimations, Test Execution, Resource Planning, Sprint Planning.
Solid history of discovering errors, resolving defects, and ensuring client expectations are met with high quality software solutions. Dedicated, innovative, and self-motivated team player. Knowledge of handling software testing life cycle involving requirement analysis, architecture, system study, coding, defect tracking, de-bugging, project sizing, status reporting, maintenance & documentation.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Key Strength Lies In:
- Proficient in managing various project operations including work estimation, test management activities, delivering the quality product on time and balancing work distribution to meet deliverables as per quality & time norms.
- Interact with various stakeholders (Client, Business Analyst, Technical Leads, System Architects etc.) to understand the requirements in detail.
- Understand the required architecture, environment set-up and prepare hardware and software requirement list for the Test Environment.
- Evaluate cycle completion criteria based on Time, Test coverage, Cost, Software, Critical Business Objectives and Quality.
- Provide the test environment in which case the test team is required to do a readiness check of the given environment.
- Skilled in generating clear and precise comments on presentations, readability, and reusability of code.
Value Addition:
- A proven track record of Increasing optimization and reducing test cycle time through increased automation, various other test strategies, end user studies and bench-marking analysis.
- Capable to take on diverse projects teams and is known for handling teams that account to even 15+ in number. Worked towards defining testability requirements, conducting rigorous tests to effectuate improvement in software planning & building effective test environments.
- Analyzed business objectives, business environment and technology trends in order to identify and prioritize projects and is well versed Agile/Iterative Methodologies.
Overview
6
6
years of post-secondary education
8
8
Certificates
3
3
Languages
12
12
years of professional experience
Work History
Consultant Quality Assurance
GlobalLogic
Noida
01.2018 - Current
- Serving as Test Lead for APAC & EMEA Regions on OTT Domain Projects
- Acted as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
- Testing functionality, and compliance of products against design specifications to maintain strong development standards and high customer satisfaction
- Drafting automated test scripts, which results in minimizing labor hours and maximizing team performance
- Optimized test cases to maximize success of manual software testing
- Coordinated Project Management team to create, review and update project plans and work estimates
- Investigation of test and production failures, perform root cause analysis, and create detailed bug reports
- Resource and Sprint Planning, raising project Risks & writing Backend automation Testing scripts for API testing
- Enhanced durability, reliability, and quality of Product by conducting thorough quality assessments and recommending change
- Accountable for documenting, triaged, and managed defects in Jira and worked with developers to facilitate timely resolutions
- Worked towards execution of test plans and created test reports to describe program evaluation, testing including device Testing, capturing logs and correction
- Determine schedule and sequence of testing activities using test-driven development
- Monitored user requirements and verified program functionality against targets
- Developed test schedules for all assigned projects and ensure delivery with prompt issue escalation
- Delivered training to junior team members of quality standards and testing procedures.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
Senior Quality Assurance Engineer
Zenith System Solutions
Mumbai
06.2017 - 12.2017
- Served as QA Team Lead on BSS Domain Projects and performed investigations into reoccurring product issues by completing fault-finding, test runs, and inspections
- Designed and carried out test plans for inspecting and reporting results for analysis
- Documented, triaged, and managed defects in Bugzilla and worked with developers to facilitate timely resolutions
- Enhanced process by testing functionality, and compliance of products against design specifications to maintain strong development standards and high customer satisfaction
- Created database queries in SQL and ensured implementation to keep team operating consistently and produce reliable results for development team
- Ensured completion of unit and regression tests on software and individual modules
- Drafted manual test cases, maintained optimal organization for team productivity
- Handled process to automate execution of common service use cases and worked with development team to integrate
- Established good working relationships with peers in product development, project management, and client services
- Offered strategic direction for on-site test team which will include functional testers working alongside development team
- Responsible for selection and development of people, resources, and budgets necessary to perform functions of software quality assurance
- Work closely with Business and Application Development stakeholders in demanding work environment
- Directed teams completing regression tests to support successful product development stages
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Solution Integrator
Ericsson
Gurgaon
11.2013 - 06.2017
- Worked as Senior Tester on IPTV/OTT/BSS Domain Projects and was involved in analysis of defects including development of solutions, workarounds, and decision making
- Monitored defects and root causes to identify defect patterns and improve engineering, executed test cases, and reported work progress, and any problems faced to test manager
- Ensured usage of bug tracking systems and generate detailed test reports that can help development teams understand root cause and improve overall quality
- Liaised with software developers to perform early testing on components prior to integration builds, work with development and project management teams to define test schedules
- Developed end-user guides/job aid documentation to support operations and their use of systems
- Offered resolution to Jira tickets with comprehensive bug fixes
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation
- Kept scripts and test cases updated with current requirements
- Tested functional and compatibility of new programs or updates in comparison to existing applications
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Subject Matter Expert
Amdocs
Pune
07.2011 - 11.2013
- Worked as Tester on BSS/IPTV/OTT Domain Projects
- Produced thorough, accurate test documentation including test plans and scripts
- Promptly reported defects, managing through to successful resolution through HP ALM and Webtrax
- Working closely with technical and non‐technical peers and senior management to promote successful delivery of products and services
- Assist in development of functional and non- functional test cases
- Manages and expands relationships with internal and outsourced development partners on software systems design and development
- Tested products before initial release, ensuring software stayed in good working order
- Designed product-changing software improvements based on test run results and client feedback
- Maintained and created product knowledge documentation for use within test team
- Analyzed test results to determine accuracy, durability, and efficiency of software
- Worked with teams to ensure quality throughout software development lifecycle.
- Wrote and executed manual tests utilizing meticulous attention to detail
- Reported testing progress to line management, communicating effectively and escalating where appropriate
- Raised, triaged, and prioritized defects from in-house testing, customer usage and live defects
- Coordinated exploratory testing with developers and external testers to effectively assess viability
- Carried out automated and manual test execution, delivering relevant test coverage
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports
- Collaborated with QA team to test software quality through manual and automated testing
- Defined and identified test cases for new application development
- Supported test review, defect control and configuration management within delivery pipeline
- Collaborated with product owners to stay current on intended functionality
- Carried out tests to identify, report and repair bugs and glitches.
Education
Master of Computer Applications - Computer Application
Pune University
Pune 07.2008 - 05.2011
Bachelor of Computer Applications - Computer Application
Panjab University
Chandigarh 07.2005 - 05.2008
Skills
Software Testing
Quality Assurance
Client Relationship Management
On boarding & Training
Project management
Requirement gathering
Audit Quality Status
Project Performance Management
Team Management
Quality Roadmap
Defect Management
STLC Methodology
Certification
ISEB-ISTQB
Timeline
Consultant Quality Assurance
GlobalLogic
01.2018 - Current
Senior Quality Assurance Engineer
Zenith System Solutions
06.2017 - 12.2017
Solution Integrator
Ericsson
11.2013 - 06.2017
Subject Matter Expert
Amdocs
07.2011 - 11.2013
Master of Computer Applications - Computer Application
Pune University
07.2008 - 05.2011
Bachelor of Computer Applications - Computer Application
Panjab University
07.2005 - 05.2008
Technical Skills
- Programming Languages - JavaScript, HTML/CSS, ActionScript, PHP, XML, shell Scripting
- Database Management - SQL, MySQL, Microsoft Access, TOAD
- Testing Methodologies - Agile, Waterfall, Incremental
- Testing Tools - Postman, JMeter, Ready API, SOAP UI, Robot Framework, HP QC
- Test Management Tools - Confluence, ALM, Teamweek
- Defect Tracking Tools - Jira, Clear Quest, Webtrax, iTrack, Remedy, Eforge, Axosoft, Testlink, Bugzilla
- APIs - Restful APIs
- Network Capturing Tools - Charles, Fiddler, Wireshark
- Telecom Billing Products - Amdocs Billing, Kenan, Mediation-Zone
- Kaltura Proprietary Products – K-ONE, KMC, OPC, TVM
- Ericsson Proprietary Products - Watchpoint CMS, MDMS, Mediaroom
- Amdocs Proprietary Products - Ensemble, Enabler
- AT&T Proprietary Products - OPUS, PDC, System X
- Operating System - Windows, Unix, Dos
Onsite Assigments
- Joint working session with Customer in Israel
- Product Training to the customer in Israel
- Training on the solution as provided to the customer in Bangalore
- Training on the features as provided to the customer in Mumbai
- Training on the proprietary OTT products in Israel
- Training on the solution as provided to the customer in Canada
- Training to different onshore teams and new members on proprietary IPTV products and IPTV technology in Canada, Kolkata, and Gurgaon
- Training to new joiners and other onshore team members in Pune.