Ishant Arora

• Completed professional training Shift Leadership Transition Course
• Customer Service · Management · Leadership · Problem Solving · Communication
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
• Handled day-to-day customer or client questions via telephone or email.
• Organized projects and contests to increase sales and encourage exceptional customer service.
• Described product to customers and accurately explained details and care of merchandise.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Assisted with onboarding of new employees by providing training and development resources.
• Gained knowledge of company policies, protocols and processes.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.
• Used company reports to analyze sales, gross profit and inventory activities.
• Analyzed customer feedback to identify areas for improvement.
• Established team priorities, maintained schedules and monitored performance.
• Launched quality assurance practices for each phase of development
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Key Responsibility

• Taking care of guest transportations, ticketing, Sightseeing packages and hotel room's reservation.

• Provides guests with assistance on the Floor and in the main lobby.

• Keeps current on hotel accommodations, services and area attractions.

• Responds to customer inquiries for information.

• Arranges for services requested by the guest by working with other departments as appropriate.

• Provides guests with personalized assistance.

• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Attended meetings to record and transcribe minutes.
• Maintained office supply stock to control shrinkage and prevent overstocking.
• Provided clerical support, addressing routine, and special requirements.

Exposure to 20 Weeks of Industrial Training in All four core Departments of

The Leela Ambience Convention Hotel, Delhi.

F&B Service

F&B Production

Housekeeping

Front Office

Health Club

Engineering and Maintenance

Human resource