Ishant Bhardwaj
Dhakoli
Summary
Dynamic Business Unit Head at The Bliss Hospital with a proven track record in strategic planning and client relationship management. Spearheaded initiatives that enhanced operational efficiency, achieving a 20% improvement in departmental performance. Adept at budget management and employee training, driving growth and fostering a high-performing team culture.
Overview
16
16
years of professional experience
Work History
Business Unit Head
The Bliss Hospital
Panchkula
12.2024 - Current
- Formed and sustained strategic relationships with clients.
- Maintained an accurate database containing all relevant information related to customer orders and shipments .
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed financial resources within budget parameters and approved expenditures as necessary.
- Assisted in developing annual budgets for each department within the business unit while ensuring alignment with corporate objectives and priorities .
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Participated in strategic planning sessions with senior management aimed at setting long term goals for the company's growth initiatives.
Business Development Manager
Dr Agarwals Eye Hospital
Chandigarh
10.2023 - 11.2024
- Collaborated with marketing team members to design promotional materials.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Oversaw regional and local sales managers and staff.
- Developed and implemented strategies to increase sales and market share.
- Gained market share in new sales performance through aggressive team training.
- Researched target markets to understand the needs of current and potential customers.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Organized meetings between senior management and prospective customers.
Operations Manager
JP HOSPITAL
11.2019 - 09.2023
- Handling all the operations
- Handling marketing sales team
- Handling security
- Handling food supply
- Handling quality
Manager customer relations
Cloud Nine Hospitalities
08.2017 - 10.2019
- Handling patients complaints
- Explaninng them about there expenses
- Make your there stay with us will be happy
- Look after all there needs
Manager IPD
Paras Bliss hospital
06.2015 - 07.2017
- - Implemented new project management system, resulting in a 15% increase in efficiency and productivity
- - Led a team of 10 staff members, achieving a 20% improvement in departmental performance
- - Developed and implemented training programs, leading to a 25% increase in employee productivity
Counsellor
Ivy Hospital
04.2012 - 05.2015
- - Advised and guided over 200 patients daily on mental health issues and treatment options, resulting in a 30% increase in patient satisfaction scores.
- - Facilitated group therapy sessions for 20+ patients weekly, leading to a 25% improvement in overall mental well-being of participants.
- - Conducted individual counseling sessions for 50+ clients per week, achieving a 15% increase in successful treatment outcomes.
Front Office Executive
Alchemist Hospital
03.2009 - 03.2012
- - Managed front desk operations including greeting visitors, managing appointments, and handling phone calls to ensure smooth functioning of the office
- - Implemented a new digital appointment scheduling system, resulting in a 20% reduction in wait times and improved overall patient satisfaction
- - Coordinated with various departments to streamline administrative processes, leading to a 15% increase in overall efficiency
Education
Bachelor of Arts - Arts Education
Guru Nanak Dev University (GNDU)
Amritsar 01.2009
Skills
- Strategic planning
- Budget management
- Client relationship management
- Sales forecasting
- Employee training
- Team leadership
- Market research
- Promotional strategy
- Operational efficiency
- Customer service
- Problem solving
- Business leadership
- Project management
- Organizational development
Languages
- Hindi
- English
- Punjabi
Total Work Experience
15 Years 0 Month
Affiliations
- Gold Medalist in Theater
Timeline
Business Unit Head
The Bliss Hospital
12.2024 - Current
Business Development Manager
Dr Agarwals Eye Hospital
10.2023 - 11.2024
Operations Manager
JP HOSPITAL
11.2019 - 09.2023
Manager customer relations
Cloud Nine Hospitalities
08.2017 - 10.2019
Manager IPD
Paras Bliss hospital
06.2015 - 07.2017
Counsellor
Ivy Hospital
04.2012 - 05.2015
Front Office Executive
Alchemist Hospital
03.2009 - 03.2012
Bachelor of Arts - Arts Education
Guru Nanak Dev University (GNDU)
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