Ishant Deewan
PMP, Senior CSAM
Ghaziabad
Summary
Enterprising Account Manager and a Project Management Professional with approximately. 10 years of experience in cross industries for Sales, Client Servicing and Project Management involving cross selling and up selling to enterprise customer base. Expert client relations with proven success streamlining processes for optimized client satisfaction. Dedicated to detailed, accurate and proactive work. Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Proven skills in team handling/coaching in shadow of management to ensure synchronization with the corporate-set parameters & motivating them to achieve business and individual goals. A confident, persuasive Professional, who has a strong professional demeanor, and a proven ability to create, maintain and enhance client relationships.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Adobe Systems India Pvt Ltd
Senior Customer Success Manager
Noida
11.2019 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities by driving customer adoption and success within the existing install base
- Established ongoing cadence for account meetings with the customer, and orchestrate internal resources to progress toward achieving key milestones
- Monitored customer health, identify expansion opportunities and mitigate renewal risk
- Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs by planning, designing and scheduling the phases for Projects
- Maintain regular communication with both the customer and internal teams and achieve customer satisfaction through successful delivery of defined project scope
- Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams
- Developed highly profitable pipeline based on multiple sales penetration techniques along with the coordinatination of adoption-enhancing activities to mitigate any identified risk
- Understand a customer's business priorities, overall technology landscape, and organization to ensure use of support processes and escalation procedures to drive desired business outcomes
- Provide proactive onboarding support to designated customers to ensure a positive customer experience and expedite time to value with a new product or solution
- Developed and implemented changes in both the customer's and within the organizations operations systems that directly add value
- Increased longevity of Tier 1 accounts by providing individualized customer service and developing relationships with account holders
- Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability
- Manage all day-to-day administrative activities of a given project from inception to closure
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
India Infrastructure Publishing
Senior Manager- International Marketing
01.2019 - 11.2019
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Strategic Consulting, including business plan & sales strategy development, Solution selling, Ad Sales, Space Selling, Events, Conference producer.
Grand View Research
Assistant Manager- Techno Commercial
Pune
05.2017 - 06.2018
- Responsible for a global sales & client service team to address the client market research problems
- Consolidation of existing business through account farming and up-selling in existing accounts
- Creating trust-based value relationship & an unparalleled rapport with clients across all phases of the relationship
Missio
Assistant Manager
Bangalore
03.2014 - 03.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Worked with existing customers to increase purchases of products and services
- Negotiated and closed long-term agreements with new clients in assigned territory
HCL Technologies
Senior Analyst
Noida
08.2012 - 01.2014
- Responsible for Deal conversion under larger portfolio of HCL's Business
- Project Management, ensuring smooth functionality of the project responsible for solution development, Sale Pipeline Development and Deal Conversions
- Delivering and guiding proposal responses of RFI/RFPs for Fortune 100s and 500s along with many other SME's
- Working closely with Sales team and Top management in ensuring closure of deals and responsible for third party tie-ups and negotiations for joint bid's
- Understanding and coordinating client's needs / customization of product and consulting with technical team to deliver solutions as per schedule through agile delivery methodology
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints modifying and directing project plans to meet organizational needs.
- Major Clients include- Cummins & Jacksons, Deutsche Bank, Nokia, Xerox, Lego, Apollo University- US
Education
BBA - Business Administration
Sabarmati University
Gujarat, Ahmedabad 07.2009 - 07.2012
High School Diploma -
Bal Bharati Public School
Ghaziabad, UP 05.2003 - 06.2006
Skills
Strategic account management
Certification
PMP - Project Management Professional
Timeline
Lean Six Sigma - Green and Black Belt
07-2022
PMP - Project Management Professional
05-2022
Adobe Systems India Pvt Ltd
Senior Customer Success Manager
11.2019 - Current
India Infrastructure Publishing
Senior Manager- International Marketing
01.2019 - 11.2019
Grand View Research
Assistant Manager- Techno Commercial
05.2017 - 06.2018
Missio
Assistant Manager
03.2014 - 03.2017
HCL Technologies
Senior Analyst
08.2012 - 01.2014
BBA - Business Administration
Sabarmati University
07.2009 - 07.2012
High School Diploma -
Bal Bharati Public School
05.2003 - 06.2006
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