Ishant Kumar
Summary
Proven leader with extensive experience in managing diverse teams and optimizing strategies for key portfolios at WAVES ENTERPRISES PVT LTD. Excelled in data analysis and negotiation, enhancing team performance by over 30%. Skilled in communication and problem-solving, consistently achieving and surpassing goals.
Overview
11
11
years of professional experience
Work History
Assistant Floor Manager
WAVES ENTERPRISES PVT LTD
09.2024 - Current
- Handling Axis Card and Yes Bank credit card portfolio.
- Managing dialer strategies.
- Managing the field for high-value customers as per requirements.
- Maintaining the performance dashboard of both portfolios.
- Monitor team performance and reports on metrics.
- Motivate team members.
Collection Assistant Manager
Vivadi Management Services
New Delhi
02.2023 - 08.2024
- Handling multiple portfolios ( Axis card Write-off & Axis Digital Card Write-off) with 4 supervisors
- Managing the day-to-day performance
- Meeting with team and clients
- Maintaining the Shrinkage and Attrition
- Maintaining dialer strategies
- Discover training needs and provide coaching
- Monitor team performance and report on metrics
- Motivate team members
Collection Assistant Manager
ADJ Consultant Pvt Ltd
New Delhi
01.2021 - 01.2023
- Handling Multiple Portfolios with 3 supervisors (Axis Card Write-off, Axis Card NPA & and RBL Card BKT-2)
- Managing the day-to-day performance
- Meeting with teams and clients
- Focusing on tasks which are assigned by clients and management
- Set clear team goals
- Oversee day-to-day operations
Collection Supervisor
Enlist Management Services Pvt Ltd
New Delhi
09.2018 - 12.2020
- Dept Collection in Indusind Bank Credit Card BKT-1
- Managing a team of 10 Agents and 12 Field Executives
- Monitoring & Training the Support team and ensuring quality is deliverable at the same time
- Analyzing Data and Reporting - Projection and Process Report on a daily basis
- Responsibility for daily productivity
- Supervising, leading and motivating employees
Collection Agent
Management services
New Delhi
11.2017 - 08.2018
- Doing collection Recovery in SBI Cards CD-6
- Managing collection as per DPD cut and other protable stratigies
Senior Field Sales Manager
GROLIER INTERNATIONAL PVT LTD
04.2014 - 09.2017
- Managing Pan India Sales Team
- Managing Pan India Sales and services
- Providing Sales Presentation
- Managing Sales events
Education
Graduation -
Monad University
03.2014
10TH -
CBSE
03.2009
12th -
CBSE
03.2009
Skills
- Leadership
- Data Analysis
- Communication
- Problem Solving
- Negotiation Skills
- Teamwork
- Time Management
Languages
- English
- Hindi
- Panjabi
Personal Information
- Date of Birth: 11/08/93
- Nationality: Indian
Timeline
Assistant Floor Manager
WAVES ENTERPRISES PVT LTD
09.2024 - Current
Collection Assistant Manager
Vivadi Management Services
02.2023 - 08.2024
Collection Assistant Manager
ADJ Consultant Pvt Ltd
01.2021 - 01.2023
Collection Supervisor
Enlist Management Services Pvt Ltd
09.2018 - 12.2020
Collection Agent
Management services
11.2017 - 08.2018
Senior Field Sales Manager
GROLIER INTERNATIONAL PVT LTD
04.2014 - 09.2017
Graduation -
Monad University
10TH -
CBSE
12th -
CBSE
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