Ishant Thapa
Operations Coordinator
Gurugram
Summary
Energetic and detail-oriented individual with natural ability to streamline processes and enhance operational efficiency. Possesses strong analytical skills and solid understanding of project management and workflow optimization. Committed to driving impactful results through innovative solutions and effective coordination.
Overview
15
15
years of professional experience
Work History
Operations Coordinator
Transcom
01.2024 - 10.2025
- Managed daily office operations and ensured smooth administrative workflows.
- Scheduled meetings, maintained calendars, and coordinated team communications.
- Handled records, reports, and filing systems with accuracy and confidentiality.
- Coordinated with vendors for office supplies and service needs.
- Assisted in onboarding new staff and maintained updated employee records.
- Helped prepare reports, and tracked departmental wants and timelines.
- Improved administrative processes to save time and reduce errors.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
Center Manager
Desqworx Offices Private Limited
07.2023 - 12.2023
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Managed a team of customer service representatives, ensuring top-notch service delivery to customers.
- Collaborated with other departments for seamless coordination of shared objectives and priorities within the organization.
- Reached target KPIs consistently by closely monitoring agent performance, providing ongoing coaching, and addressing any gaps in knowledge or skill sets.
- Developed strong relationships with clients by prioritizing communication and understanding their unique needs.
Centralized Helpdesk Executive
JLL (Jones Lang LaSalle)
12.2021 - 06.2023
- Streamlined communication processes for improved customer engagement and retention rates.
- Conducted regular audits of CRM data to maintain accuracy and ensure compliance with industry standards.
- Spearheaded cross-functional efforts to integrate CRM systems across multiple departments, resulting in a more cohesive customer experience strategy.
- Managed relationships with external vendors, ensuring the timely delivery of CRM-related products and services.
- Played a key role in migrating legacy customer information into a new centralized CRM system while maintaining data integrity during the transition process.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Emirates Dnata Services
01.2019 - 01.2021
Hanu Software Private Limited
01.2016 - 01.2019
GENPACT Private Limited
01.2014 - 01.2016
IndiaMart Intermish Private Limited
01.2011 - 01.2012
Education
MBA - Finance
Punjab Technical University
Jalandhar01.2013
Bachelor of Commerce - undefined
D.A.V (P.G) Collage (Hewati Nandan Bahuguna Garhwal University)
01.2011
Skills
Operational efficiency
Operations management
Relationship building and management
Human resources
Client service
Effective communication
Onboarding and training
Business administration
Teamwork and collaboration
Awards
Q1 2022 | JLL | The Best Team Player of the Quarter, Q2 2014 | Genpact | Rising Star of the Quarter, Hanu | Best employee of the year
Timeline
Operations Coordinator
Transcom
01.2024 - 10.2025
Center Manager
Desqworx Offices Private Limited
07.2023 - 12.2023
Centralized Helpdesk Executive
JLL (Jones Lang LaSalle)
12.2021 - 06.2023
Emirates Dnata Services
01.2019 - 01.2021
Hanu Software Private Limited
01.2016 - 01.2019
GENPACT Private Limited
01.2014 - 01.2016
IndiaMart Intermish Private Limited
01.2011 - 01.2012
Bachelor of Commerce - undefined
D.A.V (P.G) Collage (Hewati Nandan Bahuguna Garhwal University)
MBA - Finance
Punjab Technical University