Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Timeline
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Ishatwa Swami

New Delhi

Summary

Dynamic Associate Analyst II at AML Right Source with expertise in transaction monitoring and regulatory compliance. Proven track record in investigating high-risk transactions and drafting Suspicious Activity Reports. Exceptional team collaboration and critical thinking skills have enhanced reporting accuracy and operational efficiency, ensuring adherence to AML/BSA regulations.

Overview

4
4
years of professional experience

Work History

Associate Analyst II

AML Right Source
Gurugram
10.2024 - Current
  • Monitored 200+ monthly high-risk transactions to identify potential money laundering & financial crime patterns.
  • Investigated 5+ data anomaly typologies in compliance with AML/BSA regulations & industry standards.
  • Drafted daily 8+ SAR/NSAR case narratives and contributed to timely submissions maintaining standard AHT & SLA benchmarks.
  • Collaborated with Compliance & Data teams to strengthen monitoring systems & increased reporting accuracy.
  • Ensured full compliance with BSA, USA PATRIOT Act, and internal AML policies.
  • Applied critical thinking & problem-solving in a dynamic, team-driven environment.

Senior Representative/Advisor

Concentrix
Gurugram
10.2023 - 10.2024
  • Investigated 14+ cases monthly to identify suspicious financial transactions for potential fraud, money laundering, & regulatory breaches.
  • Monitored 100+ customer behavior & transaction patterns to detect financial crime risks.
  • Responded to over 10 monthly Requests for Information (RFIs) on flagged accounts, ensuring timely closure of financial crime alerts and maintaining average handling time (AHT) within SLA benchmarks.
  • Prepared and submitted Suspicious Activity Reports (SARs) in line with legal and organizational guidelines.
  • Worked with Compliance, Risk, and Legal teams to escalate red flags and implement risk controls aligned with regulatory requirements.

Brand Ambassador

Delhi Duty Free
New Delhi
11.2022 - 09.2023
  • Advised 20+ daily customers using data-driven insights to support informed decision-making.
  • Applied persuasive communication and upselling techniques to boost engagement and revenue.
  • Delivered tailored service experiences to enhance customer satisfaction and loyalty.

Customer Service Executive

Air India SATS
New Delhi
03.2022 - 11.2022
  • Monitored and maintained customer service benchmarks, using performance data to evaluate associate interactions and ensure service excellence.
  • Delivered frontline support for Etihad and Malaysia Airlines using SABRE and AMADEUS (Altea) systems for arrivals and departures management.
  • Recognized with appreciation letter for exemplary flight handling and operational efficiency.

Junior Sous Chef

Utsav The Restro Lounge
Ranchi
06.2021 - 11.2021
  • Managed high-volume food prep workflows in a fast-paced environment, ensuring operational consistency and quality.
  • Maintained & organized inventory and supply processes, contributing to efficient kitchen operations.
  • Collaborated with team members to coordinate large-scale meal production and meet tight deadlines.

Education

Bachelor of Science - Hospitality and Hotel Administration

IHM
Shimla
06.2021

Intermediate -

St. Conrad's Inter College
Agra
05-2017

Skills

  • Fluent Oral & written English
  • Transaction Monitoring
  • Suspicious Activity Reporting
  • Risk Assessment & Data Analysis
  • Regulatory Compliance
  • Case Investigation

Hobbies and Interests

  • Video Games
  • Music
  • Adventure Sports
  • Travel
  • Social networks

Languages

English, Full Professional Proficiency

Timeline

Associate Analyst II

AML Right Source
10.2024 - Current

Senior Representative/Advisor

Concentrix
10.2023 - 10.2024

Brand Ambassador

Delhi Duty Free
11.2022 - 09.2023

Customer Service Executive

Air India SATS
03.2022 - 11.2022

Junior Sous Chef

Utsav The Restro Lounge
06.2021 - 11.2021

Bachelor of Science - Hospitality and Hotel Administration

IHM

Intermediate -

St. Conrad's Inter College

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Ishatwa Swami