Summary
Overview
Work History
Education
Skills
Timeline
Declaration

Ishika Basak

Senior Customer Savings Officer
Bengaluru

Summary

Customer service professional supporting savings-account operations with a focus on accuracy, compliance, and client trust. Handles transaction support, account issue resolution, and process guidance while resolving 25 customer cases per day and ensuring top-tier quality performance. Currently enhancing technical expertise in Microsoft Excel to strengthen data analysis and reporting capabilities. Aligned with Senior Customer Savings Officer responsibilities through mentoring support and coordination with cross-functional teams.

Overview

3
3
years of professional experience

Work History

Senior Customer Savings Officer - CET

OSB India Pvt. Ltd.
Bangalore
06.2025 - Current
  • Handle 25 customer cases per day while maintaining accurate savings account support and service quality.
  • Manage customer savings accounts with accuracy and compliance across daily account activities.
  • Provide personalized support to clients to keep transactions smooth and strengthen customer retention.
  • Collaborate with cross-functional teams to improve operational efficiency and workflow optimization.
  • Mentor new joiners on process queries and reinforce accurate handling of savings account work.
  • Train teammates on cross-functional processes to support consistent execution across the team.
  • Managed daily operational tasks to ensure efficiency and adherence to company protocols.

Operations Representative - HSBC

Concentrix Dash Services Pvt. Ltd.
Bangalore
05.2024 - 06.2025
  • Delivered seamless customer support for day-to-day banking operations.
  • Monitored account activities, tracked payments, and resolved discrepancies.
  • Ensured compliance and accuracy in financial records.
  • Built trust by responding promptly to service requests and inquiries.
  • Managed daily operations to ensure efficient workflow and timely service delivery.

Patient Relations Associate

Aster CMI Hospital
Bangalore
03.2023 - 08.2023
  • Managed patient databases and streamlined hospital workflows.
  • Enhanced patient satisfaction by resolving concerns with empathy and efficiency.
  • Acted as a communication bridge between patients and medical staff.
  • Coordinated communication between departments to enhance patient care delivery and reduce wait times.

Education

MBA - Business and Data Analytics

Jain University, Bangalore KA
03-2027

Bachelor - Hospital Administration

Acharya Institutes, Bangalore KA
01-2023

Secondary School - undefined

Chandannagar Danga Vidyalaya, West Bengal
01-2019

Madhyamik Exam - undefined

St. Anthony’s High School, West Bengal
01-2017

Skills

Relationship management

Customer retention

Operations & workflow optimization

Business & data analytics

SLA management

Customer support

Mentoring

Banking operations

Timeline

Senior Customer Savings Officer - CET - OSB India Pvt. Ltd.
06.2025 - Current
Operations Representative - HSBC - Concentrix Dash Services Pvt. Ltd.
05.2024 - 06.2025
Patient Relations Associate - Aster CMI Hospital
03.2023 - 08.2023
Jain University - MBA, Business and Data Analytics
Acharya Institutes - Bachelor, Hospital Administration
Chandannagar Danga Vidyalaya - Secondary School,
St. Anthony’s High School - Madhyamik Exam,

Declaration

I hereby declare that the information provided is true to the best of my knowledge.
Ishika BasakSenior Customer Savings Officer