Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
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Ishika Saraf

Crawley

Summary

Customer Service specialist with two years of experience in delivering high-quality support and fostering client relationships. Equipped with a strong foundation in finance,l am now seeking to apply my analytical skills and financial knowledge in a dynamic finance role, contributing to operational excellence and strategic growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cabin Crew Member

British Airways Plc
02.2024 - 09.2024

Delivered exceptional customer service to passengers during both short haul and long haul flights, ensuring safety and comfort throughout the journey.

Demonstrated effective communication and problem solving skills to handle passenger quires, complaints and emergencies with professionalism.


Customer Service Representative

Airbone Co.
05.2023 - 11.2023

Trained as AMADEUS qualified employee.

Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.

Education

Master of Science - International Financial Management

University of Surrey
Guildford,UK
04-2023

Bachelors - Business Administration

Devi Ahilya Vishwavidyalaya
Indore,India
04-2021

Skills

  • MS Excel
  • PowerPoint
  • MS Word
  • communication
  • team management
  • Accounting

Certification

Finance Foundation, Linkedin (2024)

Financing your Business, Linkedin (2024)

Finance foundation: Business Valuation, Linkedin (2024)

Model United Nations (MUN), India (2019)

Fundamentals of Digital marketing (GOOGLE), (2021)

Reference

Available upon request

Timeline

Cabin Crew Member

British Airways Plc
02.2024 - 09.2024

Customer Service Representative

Airbone Co.
05.2023 - 11.2023

Master of Science - International Financial Management

University of Surrey

Bachelors - Business Administration

Devi Ahilya Vishwavidyalaya

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Ishika Saraf