ISHIKA SHARMA
CRM ,Accounts Executive and Corporate Trainer
Gurgaon
Summary
I am seeking exposure to all learning opportunities, perspectives and team- building skills that comes along my way. I am looking for an environment where I can enhance and utilize my existing skills and abilities that I have acquired during my academic curriculum. I worked as CRM, Accounts Executive and corporate trainer where as Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation ,I Worked with clients and Employess to determine requirements and provide excellent service.
Overview
4
4
years of professional experience
Work History
Accounts Executive , CRM ,Corporate Trainer
JLL, Jones Lang LaSalle , Brookfield Properties
09.2023 - Current
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Developed effective training manuals, modules and teaching aids.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
CRM Executive
Hs3 Nirmal Infrastructure and developers .
06.2022 - 02.2023
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Inspected products and services to comply with quality standards.
- Collaborated with staff to formulate budgets and improve department revenue.
- Prepared range of written communications, documents and reports.
- Customised customer experiences to build brand loyalty.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
HR Manager
360 visa jobs
11.2021 - 02.2022
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
- Identified and solved complex strategy problems impacting management and business direction.
- Developed and implemented customer promotions and retention programs to increase revenue.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Checked and analysed operating systems and application log files regularly to verify proper system performance.
HR Manager
Percept Marketing
07.2021 - 09.2021
- Answered incoming phone calls and sorted, distributed and sent mails for client processes
- Created and maintained spreadsheets using Excel
- Assembled and organized facts, data and information on programmes for meetings, client briefings and reports
Education
Certificate of Higher Education - HUMANITIES
SD Model Senior Secondary School
Bachelor of Arts - ECONOMICS
Swami Shradhhanand College, Delhi University
Karnal, India06-2024
Skills
Creative Thinking
Account management
Client relationship management
Client presentations
Strong presentation skills
Interpersonal skills
Operations
Staff management
Customer relationship management
Training assessment
Data tracking
Training evaluation
Performance evaluation
Teamwork and collaboration
Multitasking
Affiliations
- Cadet of 5 Delhi Girls Battalion at NCC
- Member of Eco Club
- Director of Rotary Club
- Member of fashion society
Accomplishments
- Attended CBRE general meet gurugram.
- Awarded as manager of the year at Hs3 Nirmal infrastructure and developers.
- Awarded as best cadet and position of JUO in NCC .
- Awarded as the DIRECTOR of rotary club .
- Won many positions at district level , state level in painting ,dancing ,music, sports ,english declamation etc.
Timeline
Accounts Executive , CRM ,Corporate Trainer
JLL, Jones Lang LaSalle , Brookfield Properties
09.2023 - Current
CRM Executive
Hs3 Nirmal Infrastructure and developers .
06.2022 - 02.2023
HR Manager
360 visa jobs
11.2021 - 02.2022
HR Manager
Percept Marketing
07.2021 - 09.2021
Certificate of Higher Education - HUMANITIES
SD Model Senior Secondary School
Bachelor of Arts - ECONOMICS
Swami Shradhhanand College, Delhi University
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