Ishika Sharma
London
Summary
Strategic retail leader with extensive experience in premium fashion, focusing on team leadership, customer experience, and brand-driven sales. Capable of inspiring teams, maintaining high service standards, and achieving KPIs in fast-paced environments. Expertise in client engagement, visual merchandising, stock management, and operational efficiency, with a deep understanding of brand identity and luxury service principles.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Department Manager
H&M
Oxford street,London
03.2025 - Current
- Supported store performance in high-footfall flagship environment, led team of 55+ employees with daily floor responsibility for 16–19 staff.
- Deliver consistently high customer experience standards, ensuring strong brand presentation and service excellence.
- Coach and develop team members to elevate selling behaviors, product knowledge, and customer engagement.
- Support recruitment, onboarding, and succession planning to maintain a strong talent pipeline.
- Oversaw visual merchandising execution, stock flow, and store presentation to maximise sales.
- Take full accountability for store operations in senior management absence, ensuring seamless trading.
Sales Advisor Team Leader
H&M
Harrow, london
03.2023 - 03.2025
- Led and motivated team of 25 employees to enhance sales performance and elevate customer satisfaction.
- Supported premium service delivery through focused coaching, constructive feedback, and proactive floor leadership.
- Built strong team engagement through structured coaching and performance conversations.
- Assisted in implementing visual merchandising to align with brand guidelines, ensuring visual appeal and consistency.
- Assisted with employee rostering to ensure adequate staffing levels.
Sales Associate
Sharma Furniture House
Punjab
06.2020 - 05.2022
- Built long-term client relationships through trust, product knowledge, and service excellence.
- Delivered personalised, consultative customer service within a design-led retail environment.
- Supported sales targets, stock handling, and daily retail operations.
Education
Master of Science - MSc Management With Digital Marketing (Distinction
University of Hertfordshire
Hatfield, Uk 01.2023 - 05.2024
BBA - Bachelor of Commerce Accountancy & Busin
Apeejay College of Fine Arts
Jalandhar , India 05.2017 - 05.2020
Skills
- Retail Core Competencies
- Store Management & Store Leadership
- Customer Experience & Client Engagement
- Sales Performance, KPIs & Conversion
- Team Coaching, Development & Succession Planning
- Visual Merchandising & Brand Presentation
- Stock Management & Loss Prevention
- Recruitment, Onboarding & Training
- Rostering & Operational Planning
- Health & Safety, Compliance & Store Standards
- Premium Service Delivery & Brand Storytelling
Technical & Retail Systems
- Microsoft Excel
- Power BI (Retail Reporting & Performance Tracking)
- CRM Systems (HubSpot)
- Sales & Stock Reporting Tools
Additional Information
- Eligible to work in the UK
- Passionate about fashion, brand identity, and elevated service standards
- Confident, polished communicator with a strong customer-first mindset
Timeline
Department Manager
H&M
03.2025 - Current
Sales Advisor Team Leader
H&M
03.2023 - 03.2025
Master of Science - MSc Management With Digital Marketing (Distinction
University of Hertfordshire
01.2023 - 05.2024
Sales Associate
Sharma Furniture House
06.2020 - 05.2022
BBA - Bachelor of Commerce Accountancy & Busin
Apeejay College of Fine Arts
05.2017 - 05.2020