Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic

ISHIKA THAKUR

Operations Coordinator/ Receptionist (Remote)
Bangalore

Summary

As a proven manager at Calgary Movers Pro, I possess expertise in operations, problem-solving, and team efficiency enhancement. Fluent in Hindi and English, I excel in staff management and customer service, demonstrating strong leadership and effective business strategies. My focus is on optimizing operations and reducing costs while ensuring regulatory compliance. I am an analytical, results-driven professional committed to improving both team performance and customer satisfaction.

Currently seeking a part-time role in front desk, reception, or café assistance during morning hours , where I can apply my strong communication and service skills.

Overview

5
5
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Senior Operations Manager

Calgary Movers Pro
04.2021 - Current
  • Company Overview: A moving company specializing in providing efficient and organized relocation services
  • Led and motivated employees to maintain productivity and engagement
  • Established team priorities, managed schedules, and monitored performance
  • Ensured a professional, organized, and safe work environment
  • Resolved customer disputes promptly, enhancing satisfaction and service quality
  • Managed staff conflicts through active listening and fair resolution
  • Mentored team members to maximize performance and efficiency
  • Streamlined daily operations by coordinating tasks for optimal workflow
  • A moving company specializing in providing efficient and organized relocation services

Dispatcher

Padsplit
08.2020 - 02.2021
  • Company Overview: A platform for affordable housing that connects renters and property owners
  • Managed high-pressure situations with efficiency and calmness
  • Ensured timely dispatching and smooth workflow transitions
  • Provided excellent customer service with empathy and patience
  • Fostered teamwork by assisting colleagues as needed
  • A platform for affordable housing that connects renters and property owners

Education

M.D - Medicine (Pre-Medicine)

Kiev Medical University
Poland
01.2021 - 01.2026

High School Diploma -

Shri Shivaji Education Society Science College
Nagpur, Maharashtra
01.2017 - 01.2019

Secondary School Diploma - undefined

CDS School
Nagpur, Maharashtra
01.2013 - 01.2016

Skills

  • Team collaboration
  • Operational efficiency
  • Customer Service (Phone & In-Person)
  • Handling Cash & Basic Billing
  • Front Desk & Guest Handling
  • Calm Under Pressure
  • Multitasking
  • Flexible and adaptable

Accomplishments

  • Cost Reduction Initiative, Reduced operational costs by 15% through process optimization and waste reduction.
  • Customer Satisfaction Boost, Increased customer satisfaction scores by 25% through proactive management and issue resolution.
  • Productivity Enhancement, Enhanced team productivity by 30% by streamlining workflow and setting clear priorities.
  • Team Management Success, Successfully managed 50+ team members, maintaining a high-performance culture and low turnover rate.

Additional Information

I am available for part-time work in morning hours and can join immediately. Based in Bangalore, I have reliable daily commute access and do not require accommodation. With over 5 years of experience in customer-facing roles, I’m flexible, responsible, and quick to adapt in new environments. I take pride in being punctual, polite, and dependable — whether at the front desk, helping guests, or managing counter duties. Fluent in English and Hindi, I communicate well with both team members and customers.

Timeline

Senior Operations Manager

Calgary Movers Pro
04.2021 - Current

M.D - Medicine (Pre-Medicine)

Kiev Medical University
01.2021 - 01.2026

Dispatcher

Padsplit
08.2020 - 02.2021

High School Diploma -

Shri Shivaji Education Society Science College
01.2017 - 01.2019

Secondary School Diploma - undefined

CDS School
01.2013 - 01.2016
ISHIKA THAKUROperations Coordinator/ Receptionist (Remote)