Ishita Arora
New Delhi
Summary
Dynamic financial crime specialist with over five years of experience in the operations sector, excelling in KYC procedures and quality assurance. Proven track record in conducting thorough due diligence and mitigating risks, while effectively collaborating with diverse teams. Committed to delivering exceptional service, identifying risks, and simplifying processes. Eager to leverage my expertise and contribute to success in delivering innovative solutions and achieving organizational goals. Currently pursuing an MBA (Finance).
Overview
5
5
years of professional experience
Work History
Analyst 1
National Australian Bank
Gurugram
02.2025 - Current
- Ensured the timely completion of periodic client reviews, strictly adhering to regulatory guidelines, and compliance requirements.
- Identify, investigate, and escalate potential suspicious activities in accordance with AML regulations.
- Perform in-depth due diligence on high-risk customers, including enhanced due diligence (EDD) for politically exposed persons (PEPs), and adverse media screening.
- Identify, investigate, and escalate potential suspicious activities in accordance with AML regulations.
- Monitor customer transactions and profiles to assess changes in risk rating.
- Block or restrict customer accounts in cases of incomplete or high-risk KYC, until issues are remediated.
- Liaise with internal stakeholders and compliance teams to resolve KYC discrepancies and deficiencies.
Senior Analyst- Financial Crime Specialist
NatWest Analyst
Gurugram
01.2021 - 01.2025
- Worked on third-party due diligence, which includes associated party, supplier screening, charitable activities, and commercial sponsorship.
- Perform standard and full due diligence depending on the type of request: event-driven review or periodic review from the requestor.
- Perform independent checks on clients' profiles and entities to ensure adherence to regulatory requirements using applications such as OCC, Financial Exit Search, FCA, One Click, Moody's, Companies House, and Charity Check.
- Investigate and escalate potential red flags, and mitigate the risk involved.
- Meticulously conduct comprehensive due diligence on all third-party entities. This involves rigorous scrutiny of their backgrounds, financials, and compliance histories, ensuring that the bank partners with only reputable entities.
- Do the quality check of the cases processed and publish the quality.
Payments Analyst
NatWest Group
Gurugram
10.2020 - 12.2021
- Worked in a 'Live' / critical rating 'B,' handling the transactions of RBS and network banks situated in more than eight countries.
- Root Cause Analysis of complaints, inquiries, and requests, including KYC queries.
- Knowledge of FX payment and FX conversion.
- Experience in mechanism payments, like CHAPS, TARGET, SEPA, CHIPS, and Faster Payment.
- Perform the role of authorizer by verifying all the payments and payment investigation-related queries.
- Training and Development -Proving training to the new joiners and giving refreshers to the existing staff.
Education
BBA -
Guru Gobind Singh Indraprastha University
09-2020
MBA - Finance
Symbiosis School of Open Learning
PuneSkills
- KYC procedures
- Quality assurance
- Problem solving
- Effective communication
- Team collaboration
- Advanced MS Excel
- Data analysis
- Exceptional communication and networking skills with onshore and offshore teams
- Trained various teams and earned the title of SME
Accomplishments
- Spot Ovation, NatWest
- Awarded regularly with LOV (Living Our Values) Awards, NatWest
- Star Performer, NatWest
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Beginner
A1
Timeline
Analyst 1
National Australian Bank
02.2025 - Current
Senior Analyst- Financial Crime Specialist
NatWest Analyst
01.2021 - 01.2025
Payments Analyst
NatWest Group
10.2020 - 12.2021
BBA -
Guru Gobind Singh Indraprastha University
MBA - Finance
Symbiosis School of Open Learning