Problem Solving
Hi, I’m
ISHITA DE
Bengaluru
Summary
Analyzes data to improve processes, provides strategic guidance, and excels at communication.Consistently exceeds sales targets, builds customer relationships, and communicates persuasively.
Overview
16
years of professional experience
4
Languages
Work History
Zamstars Management Services India Pvt.Ltd
Sr.Sales Associate
02.2024 - Current
Job overview
- Generating new business leads and opportunities
- Driving lead generation efforts and new client acquisition through various channels (LinkedIn Sales Navigator, Cold emailing, and Cold calling)
- Collaborating with US-based Sales team to accelerate the influx of business opportunities in the assigned territory
- Reaching out via email/social media/call to connect with prospective customers
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions and sending additional information by email
- Conducting secondary research into company financials, line of business, technology requirements, etc., to personalize prospecting efforts
- Competitor analysis and positioning against them
- Delivering first-level Corporate Overview Presentations
- Pre-qualification of business opportunities (Gauging - Budget, Authority, Need and Timeline)
- Reposting content in social media, replying to DM’s, Creating campaigns/events in social media platform.
ACCENTURE
Business Trainer
02.2018 - 04.2023
Job overview
- Work as Business Trainer and develop and deliver customized training programs for Accenture's employees, driving business growth and employee development
- Serve as an RM (resolution master) Data Analyst, ensuring resolution of quality and operational issues
- Conduct analysis and provide insights as a final Analyzer between quality and operations teams
- Facilitate the onboarding process for new team members, ensuring a smooth transition into the organization
- Coordinate with managers to identify performance gaps and develop targeted training interventions
- Review the performance of team members, identifying areas for improvement and providing constructive feedback
- Collaborate with subject matter experts to develop training materials and content
- Conduct training sessions using various delivery methods, such as classroom instruction, webinars, and e-learning modules
- Maintain accurate and up-to-date data in the LMS tool to access relevant training materials and data resources easily
- Collaborate with stakeholders across the organization to identify training needs and develop effective solutions in compliance with organizational policies and procedures
- Foster a culture of continuous learning and improvement within the team and lead all aspects of the operations through outstanding management of all resources - people, processes and technology
- Provide leadership with a vision that assists in the creation and promotion of an environment for innovation, organizational agility, and continuous learning.
AEGIS Ltd.
Customer Executive
02.2014 - 08.2018
Job overview
- Worked as Customer Executive, responsible for troubleshooting Airtel customer issues, handling customer interactions and transactions, documenting and recording them, generating sales leads and acquiring new customers across India.
WNS
Seller Support
09.2017 - 02.2018
Job overview
- Worked as an SME for Amazon and delivered operational support on the Amazon platform by resolving issues related to seller accounts, product listings, and order management whilst maintaining a high level of customer satisfaction
- Collaborated with cross-functional teams and develop streamlined processes to improve operational efficiency
- Provided prompt and efficient assistance to Amazon sellers through email and chat support
- Ensured compliance with Amazon's policies and guidelines to prevent seller account suspension
- Addressed persistent system issues to minimize downtime and optimize performance
- Acted as a liaison between different departments and customer service to resolve issues and provide top-notch solutions
- Analyzed complex data sets to uncover insights and trends, and provided actionable recommendations
- Leveraged cutting-edge tools and techniques to interpret data and make sound decisions
- Stayed up-to-date with Amazon policies and procedures to provide accurate and timely support to sellers
- Monitored customer feedback and identified areas for improvement in service delivery
- Implemented quality assurance measures to ensure that all customer inquiries are resolved in a timely and satisfactory manner.
Concentrix
Customer Executive Specialist
12.2015 - 06.2017
Job overview
- Led the I-Care team in resolving customer concerns across PAN India for Chevrolet, resulting in an increase in customer satisfaction ratings
- Developed and implemented new initiatives to enhance the customer service experience and reduce customer complaints
- Established and maintained positive relationships with customers, dealers, and suppliers customer retention rates
- Conducted regular performance evaluations and provided feedback to team members to ensure continuous improvement and development
- Ensured timely and accurate resolution of seller issues and concerns by demonstrating a high level of professionalism, empathy, and problem-solving skills in handling complex customer issues
- Utilized customer feedback to identify areas of improvement and implemented solutions to address these concerns
- Maintained accurate records and documentation of customer interactions, ensuring compliance with company policies and procedures
- Stayed up-to-date on industry trends and best practices in customer service, sharing insights and recommendations with the team.
Hotel UdaiGarh
Front Office Manager
12.2014 - 08.2015
Job overview
- Managed and supervised the housekeeping team to ensure cleanliness and tidiness of the hotel premises both online and offline
- Prepared accurate and timely monthly reports for the CID and RTDC to maintain compliance with regulations and provide transparency in operations
- Utilized yield management strategies to optimize revenue and occupancy rates for the hotel, while ensuring the satisfaction of guests.
Marathon Electric Motors Ltd.
Engineer Sales & Marketing
08.2008 - 10.2010
Job overview
- Engaged in online marketing, participated in net bidding, and maintained strong client relationships.
Education
Alliance University
M.B.A. Marketing
University Overview
Percentage: 77.6%
WBUT
B. Tech Electrical & Electronics
University Overview
Percentage: 83.4%
Skills
Sales & Marketing
Business Development
Branding Promotions
Channel Management
Revenue Expansion
Key Account Management
Hotel Industry Management
Market Penetration
Employee Training and Development
Program and Risk Management
Front Office Operations
Customer Care Operations
Performance Management
Online/Offline Sales
Operational Support
Customer Relationship Management
Team and People Management
OS (Windows Series)
IBM SPSS
Microsoft Office Suite (Excel, Word, PowerPoint)
LMS tool
LinkedIn sales navigator
Apolloio
Lush
Hubspot
Revenue Generation
Account development
Management
Referral Generation
Territory expansion
Extramural Engagement Achievements
- Secured 3rd Rank in West Bengal University of Technology (2008)
- Achieved the Best Sportswoman Award. (2002)
- Bagged several prizes for Painting, Singing and Dancing in inter school and intra-school competition (1992 - 2001)
Awards
- Best Q1,Q2 and Q3 performer in I-Care Team
- Best Sales Person and Trainer & Best Performer
- I Care Winner
- Best Q1, Q2 and Q3 performer
- Marathon ElectricMotors India Ltd
Accomplishments
- Resolved product issue through consumer testing.
- Was awarded the best CS representative in year 2016
Was the best trainer for consecutive two years 2021 and 2022
Interests
Communication & Persuasion
Business & Strategy
Timeline
Sr.Sales Associate
Zamstars Management Services India Pvt.Ltd
02.2024 - Current
Business Trainer
ACCENTURE
02.2018 - 04.2023
Seller Support
WNS
09.2017 - 02.2018
Customer Executive Specialist
Concentrix
12.2015 - 06.2017
Front Office Manager
Hotel UdaiGarh
12.2014 - 08.2015
Customer Executive
AEGIS Ltd.
02.2014 - 08.2018
Engineer Sales & Marketing
Marathon Electric Motors Ltd.
08.2008 - 10.2010
Alliance University
M.B.A. Marketing
04.2013
WBUT
B. Tech Electrical & Electronics
04.2008