Ishita Goswami

• Participated in data mining activities to uncover insights from various sources.
• Implemented quality control protocols to enhance accuracy of data and research results.
• Outbound calls to C-levels and highly designated persons to invite them for Events/Webinar conducted by different IT Companies and in different cities, with accuracy of 45 to 60% attendee ratio from the generated audience.

• Engaged with customers via live chat to provide real-time assistance and troubleshooting for technical issues with products and services.
• Resolved customer inquiries and concerns efficiently and effectively, maintaining a high level of customer satisfaction.
• Utilized knowledge of company products and policies to provide accurate and reliable information to customers.
• Collaborated with cross-functional teams to escalate and resolve complex customer issues in a timely manner.

Outbound calls to C-levels and highly designated persons to invite them for Events/Webinar conducted by different IT Companies and in different cities, with accuracy of 45 to 60% attendee ratio from the generated audience.

Participating In different activities to upgrade my skills.

• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Increased profits by 10% through effective client engagement.
• Provided support and guidance to students experiencing academic and personal troubles.
• Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
• Assisted students in selecting courses to align with interests and abilities.