ISHITA KAUSHIK

A company specializing in the manufacturing and trading of chemicals and herbal products, serving a wide network of customers and vendors, with an extensive range of products.

• Optimized existing database structures for better performance on analytics tasks.
• Designed and built reports and dashboards using SQL and Python through Zoho Analytics.
• Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
• Collaborate with cross-functional teams, such as marketing, legal, compliance, and customer support, to facilitate an overview of their processes through various dashboards. Ensure timely and accurate information flow, data to their respective departments.
• Oversee the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for customers in Zoho CRM.
• Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
• Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
• Gather and analyze customers' credit days, payment terms, product pricing, and credit limit to suggest the best possible course of action to mitigate the monthly payments toward the outstanding credit, resulting in a 12% improvement in cash flows.
• Quote the product pricing by conducting various purchase-level analyses; margin for boosting has positive cash flow.
• Set up various Zoho software solutions for the organization, such as Zoho People, and Zoho Inventory.
• Analyzed sales trends and return patterns, providing actionable insights for inventory allocation.
• Analyzed competitive market strategies through related product, market or share trends.
• Conducted daily profitability analysis, leveraging salesperson-specific insights to optimize pricing strategies, maximize margins, and drive overall profitability improvements.