ISHITA MAHENDRU
Muzaffarnagar
Summary
Dedicated and resourceful professional with experience in the education sector, skilled in communication, problem-solving, and relationship management. Adept at handling queries, resolving concerns, and providing clear solutions with empathy and patience. Proven ability to manage multiple responsibilities, maintain strong organizational skills, and deliver excellent customer service in high-pressure environments. Looking to transition into a customer-focused role in a dynamic organization where I can leverage my interpersonal skills, adaptability, and commitment to customer satisfaction to contribute effectively to team success.
Overview
6
6
years of professional experience
Work History
HR HEAD & ACADEMICS COORDINATOR
THE DOON VALLEY PUBLIC SCHOOL
Muzaffarnagar
09.2019 - Current
- Coordinated daily scheduling for teachers and staff to ensure efficient operations.
- Managed communication between parents, students, and faculty to address inquiries promptly.
- Developed and maintained school records using administrative software for easy access.
- Facilitated training sessions for new staff to ensure smooth onboarding processes.
- Oversaw inventory management of educational materials and supplies for classrooms.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Developed social media strategies to enhance brand presence and engagement.
- Managed content calendars to ensure timely posting across platforms.
- Collaborated with cross-functional teams to align marketing campaigns with social initiatives.
- Analyzed performance metrics to refine strategies and improve user interaction.
- Promoted parents satisfaction by resolving problems with knowledgeable, professional and friendly service.
Education
Bachelor of Education -
DEEN DAYAL COLLEGE
MUZAFFARNAGAR07-2021
B.COM -
SD DEGREE COLLEGE
MUZAFFARNAGAR05-2019
Skills
- Administrative software
- Records management
- Training facilitation
- Data analysis
- Communication management
- Customer relationship management
- Staff coordination
- Problem solving
- Conflict resolution
- Time management
- Team collaboration
- Critical thinking
- MS office
- Flexible and adaptable
- Social perceptiveness
- ERP Software Proficiency
- Multitasking
- Organizational skills
- Verbal communication
- Teamwork and collaboration
- Interpersonal communication
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
HR HEAD & ACADEMICS COORDINATOR
THE DOON VALLEY PUBLIC SCHOOL
09.2019 - Current
Bachelor of Education -
DEEN DAYAL COLLEGE
B.COM -
SD DEGREE COLLEGE
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