Summary
Overview
Work History
Education
Skills
Timeline
Generic
ISHITA PANJWANI

ISHITA PANJWANI

Jaipur,rajasthan

Summary

Results-oriented Operations Analyst and Customer Success professional with over two years of experience in data operations and customer support. Expertise in healthcare operations and provider licensing, focusing on process improvement and data validation. Skilled in stakeholder management and process coordination, seeking to leverage analytical skills in KPO, BPO, and business operations.

Overview

4
4
years of professional experience

Work History

Operations Assistant

Mangalam Mantra
04.2024 - 05.2026
  • Managed client coordination, vendor management and operational processes.
  • Maintained databases and ensured data accuracy.
  • Improved reporting, documentation and stakeholder communication.

Operations Analyst (Contractual)

CertifyOS
10.2024 - 01.2025
  • Managed provider licensing and credentialing operations.
  • Performed data validation, documentation review and compliance checks.
  • Coordinated with stakeholders and maintained operational records.
  • Supported reporting, workflow tracking and process improvement initiatives.

Customer Support Specialist

Revolut
12.2023 - 03.2024
  • Handled customer escalations and delivered high customer satisfaction.
  • Collaborated with compliance and product teams for issue resolution.

Customer Support Executive

Teleperformance (Adobe SMB)
06.2023 - 12.2023
  • Assisted customers, maintained quality standards and supported onboarding/training.

Customer Support Associate

TTEC
10.2022 - 05.2023
  • Managed customer interactions and resolved issues to enhance customer retention initiatives.

Education

Bachelor of Commerce (B.Com) -

CSJM University
Kanpur
01-2021

Skills

Data Operations

Reference Data Management

Data Analysis

Operational Support

Process Management

Client Support

Client Relationship Management

Stakeholder Management

CRM Tools

Timeline

Operations Analyst (Contractual)

CertifyOS
10.2024 - 01.2025

Operations Assistant

Mangalam Mantra
04.2024 - 05.2026

Customer Support Specialist

Revolut
12.2023 - 03.2024

Customer Support Executive

Teleperformance (Adobe SMB)
06.2023 - 12.2023

Customer Support Associate

TTEC
10.2022 - 05.2023

Bachelor of Commerce (B.Com) -

CSJM University
ISHITA PANJWANI