Ishita Shukla
Pune
Summary
Dynamic Research Analyst with proven expertise at Fortis Insights, adept in project management and quality control. Skilled in SPSS and questionnaire design, I excel in delivering actionable insights and enhancing client satisfaction. A self-motivated professional, I thrive in fast-paced environments, consistently achieving project goals ahead of deadlines.
Overview
11
11
years of professional experience
Work History
Research Analyst
Fortis Insights, Pune
Pune
04.2022 - Current
- Programming of Survey questionnaires.
- Ensure completion of projects by established deadline.
- Program surveys and conduct quality control checks to ensure error free deliverables.
- Ensure completion of projects within the prescribed deadline.
- Checking if all the end results are produced as per the client's requirement & satisfaction level is managed.
Freelancer
Ipsos
Mumbai
05.2019 - 04.2022
- Worked on multiple projects and delivered quality data for clients reference.
- Interacted with the auditors to analyse their customer experience that was offered to them at the outlet.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Researched and compiled tailored monthly analytics and reports for senior management.
- Led projects and analyzed data to identify opportunities for improvement.
Quality Cell Executive
Shaw Hotels and Consultancy Pvt. Ltd.
Mumbai
09.2017 - 10.2018
- Supervised multiple projects from project start through delivery by prioritising needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Business Manager
Onion Insights Pvt. Ltd.
Mumbai
01.2015 - 12.2016
- Managing mystery shopping projects end to end.
- Designing and programing customer experience measurement questionnaires.
- Planning, coordinating and administering mystery shopping projects and delivering them in time.
- Understanding client requirements and conducting mystery visits accordingly.
- Provide clients with weekly/monthly updates and overviews on their customer experience measurement program.
- Delivering detailed reports along with valuable Insights of the in store shopper experience and how can customer service be upgraded if required.
Project Executive
Field Global Pvt. Ltd.
Mumbai
07.2014 - 11.2014
- Preparing briefs and commissioning research.
- Writing and managing the distribution of surveys and questionnaires, briefing interviewers and researchers before starting the field work.
- Monitoring the progress of research projects.
- Analysing and interpreting data to identify patterns and solutions once the field work is completed and the data is collected.
- Writing detailed reports and presenting results to the client.
- Evaluated project performance and made proactive adjustments to maintain quality and schedule.
- Created strategic plans to turn leadership mandates into actionable project plans.
- Handled scheduling of subcontractors and staff to complete projects within required time frames.
- Compiled daily field report, detailing all key activities and outlining project progress for Managers reference.
Education
MBA - Marketing
Rizvi Academy of Management
MumbaiM. Com - Marketing
University of Mumbai
MumbaiBachelor of Management Studies -
University of Mumbai
MumbaiH.S.C. -
Chinai College of Commerce And Economics
MumbaiS.S.C -
Nanavati College
MumbaiHigh School -
S.R.W.S. High School
MumbaiSkills
- Sassieshop
- Shopmetrics
- Ms Office
- Problem-Solving
- Managing freelancers
- Self-Motivated
- Decision Making
- Active Listening
- Organization and Time Management
- Multitasking Abilities
- Project planning and development
- Project estimation and bidding
- Quality control
- Project management
- Client communication
- Quantitative research
- SPSS software
- Questionnaire Design
- Survey design and development
- Survey programming
Timeline
Research Analyst
Fortis Insights, Pune
04.2022 - Current
Freelancer
Ipsos
05.2019 - 04.2022
Quality Cell Executive
Shaw Hotels and Consultancy Pvt. Ltd.
09.2017 - 10.2018
Business Manager
Onion Insights Pvt. Ltd.
01.2015 - 12.2016
Project Executive
Field Global Pvt. Ltd.
07.2014 - 11.2014
MBA - Marketing
Rizvi Academy of Management
M. Com - Marketing
University of Mumbai
Bachelor of Management Studies -
University of Mumbai
H.S.C. -
Chinai College of Commerce And Economics
S.S.C -
Nanavati College
High School -
S.R.W.S. High School
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