Ishita Singh
Faridabad
Summary
Strategic Head of Account Management with expertise in client relationship management. Resolves client issues swiftly to enhance satisfaction and loyalty. Motivates teams through tailored coaching, driving performance improvements and fostering a culture of excellence.
Overview
7
7
years of professional experience
Work History
Head of Account Management
avan realtech
Faridabad
01.2019 - Current
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
Education
Master of Business Administration - HUMAN RESOURCES AND MARKETING
Banasthali Vidyapith
Tonk, IN-RJ01-2014
Skills
- Client relationship management
- Financial tracking
- Sales strategy development
- Market analysis
- Team motivation
- Account management
- CRM software usage
- Problem resolution
- Customer engagement
- Communication skills
- Data analysis
- Positive attitude
- Relationship building
- Customer service excellence
- Excellent communication skills
- Creative thinking
- Decision making
- Team Leadership
- Multitasking efficiency
Languages
Hindi
Proficient
C2
English
Proficient
C2
Interests
- Passionate about exploring new ideas, technologies, and opportunities for continuous learning
- Driven by curiosity and a strong interest in discovering innovative solutions
Enthusiastic learner with a keen ability to explore
Timeline
Head of Account Management
avan realtech
01.2019 - Current
Master of Business Administration - HUMAN RESOURCES AND MARKETING
Banasthali Vidyapith