Ishneet Singh

• Delivered risk consultancy and advisory services to commercial and investment banks, conducting due diligence reviews and risk assessments on accounts to mitigate financial crime/ frauds, and enhance risk management operations.
• Led a team of 25+ service delivery specialists across onshore and offshore locations, managed performance, and ensured efficient resource allocation to drive team success.
• Designed and implemented an operational framework for a specialized business process, resulting in a 40% reduction in client referrals.
• Collaborated with cross-functional teams to optimize operations, achieving a 10% monthly increase in completion rate, and ensuring timely project delivery.
• Fostered strong relationships with clients and stakeholders through regular interactions to discuss issues, prioritize needs, and identify areas for improvement, driving continuous process enhancements.

Achievements

• Earned Team Excellence and Outstanding Leadership Award in recognition of performance.

• Company Overview: A mortgage start-up in the fintech space has funded over $100 billion worth of loans to date.
• Led a team of 15+ in lending operations, responsible for managing title underwriting operations that critically impact loan decision-making.
• Managed the operational strategy, new initiatives, and transformation projects to enhance the efficiency of the entire division of 250+ FTE.
• Spearheaded an optimization project that reduced mean TAT by 20% through strategic process streamlining, automation, and product enhancements.
• Fostered strategic alliances with five industry leaders, driving sales growth by approximately 10% and improving the average customer effort score (CES) by 20%.

• Analyzed operations across the Due Diligence team of the AML Division.
• Conducted E2E risk and control as per policies, conducting Event-Driven Reviews, KYC, and multiple Enhanced Due Diligence modules.
• Spearheaded a process reengineering initiative that led to a 40% increase in operational efficiency by significantly reducing referral rates by approximately 30%.