Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Learnings
Languages
Timeline
Generic
Ishpreet Kaur

Ishpreet Kaur

Hyderabad

Summary

Highly detailed-oriented and skilled professional with a proven track record in content moderation, ensuring online platform remains safe and engaging for users. Looking to leverage strong analytical skills and a deep understanding of community guidelines to contribute to a dynamic content moderation team .

Overview

7
7
years of professional experience

Work History

Content Moderator Associate

Wipro
Hyderabad
09.2024 - Current
  • Monitored user-generated content for violations of community standards for various social media platforms.
  • Identified trends in user generated content that could be addressed through policy changes or training programs.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
  • Review and filter harmful or sensitive content including text images and videos based on various parameters like hate speech, violence, sexual content, regulated goods, gore & graphics
  • Maintained over 98% accuracy in moderation decisions.
  • Helped in creating an SOP for content related to keyword searching, which eventually helps team members to segregate the content effectively.

Academic Specialist- Chemistry

Byju's Think and Learn Pvt. Ltd.
Hyderabad
11.2021 - 02.2024
  • Taking sessions for senior classes from different boards, with a class size of approximately 20 to 30 students on live platforms.
  • Taking doubt sessions, activity sessions, trial sessions, and providing chat support for webinars.
  • Highlighting and filtering of comments posted by candidates during the webinar, as per content policy.
  • Worked in master classes for a class size of 50 candidates, as an assistant tutor for addressing the queries posted by them.
  • Knowledge of utilizing all the modern teaching aids appropriately and effectively.
  • Demonstrating the ability to reach the student's knowledge grasping level and implementing appropriate teaching methodologies and techniques to help them understand the content in a better way.
  • Preparing student performance records on Google Spreadsheets, Excel, and PowerPoint presentations.
  • Conducting PTM for students in order to discuss their performance and helping them with feedback and suggestions to overcome their difficult path.
  • Mentoring and coaching new hires in the team by navigating tools and helping them improve the quality of the sessions through monitoring and bridging the training gaps.
  • Conducting audits, peer reviews for team members, filling out the quality audit sheet, and providing feedback on the errors and suggestions to improve session quality.
  • Providing 1:1 mentorship opportunities for candidates to develop and pursue their professional goals.

Science/Math's Professional Teacher

Samar Study hall
Kashipur
08.2018 - 03.2020
  • Preparing lesson plans and embedding them in smart class sessions.
  • Identifying the important topics and helping the students learn through creative ideas, like visiting agricultural fields, manufacturing plans, and helping them relate to real-life scenarios.
  • Organizing extracurricular activities for students and preparing them for the same.
  • Preparing a scorecard for students on various performance metrics.
  • Knowledge of common student psychology, emotions, and behavior, and bridging the learning/training gaps through various tools and techniques.

Education

Master of Science - Chemistry

Kalinga University
Raipur
07.2018

Bachelor of Science -

Kumaun University
Nainital
04.2016

HSC Science -

Shri Guru Nanak Sr. Sec School
Kashipur
04.2013

SSC Science -

Shri Guru Nanak Sr. Sec School
Kashipur
04.2011

Skills

  • Educational Technology
  • Content management
  • Student experience
  • Learning Management
  • Problem solving
  • Stakeholder management
  • MS Excel
  • MS PowerPoint
  • Team Player
  • Harmful content filtering
  • Content moderation
  • Result-oriented
  • Google Spreadsheet
  • Social Media Marketing
  • Instagram and Facebook marketing
  • Team collaboration

Accomplishments

  • Stellar Performer of the month, Byju's, 04/01/22
  • Accolade from reporting manager 'Learns and Grows' for coaching and mentoring new hires in team, Byjus', 09/01/22
  • Awarded with Teacher of the month, preparing students for Olympiad, Samar Study Hall, 08/01/19

Personal Information

  • Hobbies: Art and craft, Listening Music & Dancing, Cooking
  • Date of Birth: 11/02/95

Learnings

  • Basics of Social Media Marketing (Simplilearn, 05/2023)

Languages

English(Proficient)

Hindi (Proficient)

Punjabi (Proficient)

Timeline

Content Moderator Associate

Wipro
09.2024 - Current

Academic Specialist- Chemistry

Byju's Think and Learn Pvt. Ltd.
11.2021 - 02.2024

Science/Math's Professional Teacher

Samar Study hall
08.2018 - 03.2020

Master of Science - Chemistry

Kalinga University

Bachelor of Science -

Kumaun University

HSC Science -

Shri Guru Nanak Sr. Sec School

SSC Science -

Shri Guru Nanak Sr. Sec School

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Ishpreet Kaur