ISHRATH IRSHAD
Bangalore
Summary
Qualified IT/ITES Professional with extensive background in Project Management & Transition processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager
Pierian Services
06.2025 - Current
- Spearheaded end-to-end operations of the Quit Claim (Vendor Reconciliation) process across.
- Owned and monitored Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving consistent performance and client satisfaction.
- Handled critical escalations by identifying root causes.
- Directed a high-performing team of 9+ professionals, fostering a culture of accountability, innovation, and excellence.
- Managed month-end closing activities related to P2P processes.
- Enhanced client engagement through regular feedback and strategic discussions.
- Facilitated timely completion of audits by working closely with internal and statutory auditors on GST, tax, and statutory matters.
- Partnered with clients during month-end activities to ensure accurate financial reporting and compliance.
- Collaborated with clients in monthly meetings to assess metrics and strategize enhancements.
Project Manager
Capgemini Technology Services India Limited
01.2018 - 06.2025
- Ensure adherence to quality standards and continuous improvement initiatives
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented strategic project plans to meet business objectives.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Identify future training needs and create curriculum to facilitate that training
- Managing the Internal & External Audits and the Quality Control for the Team
- Accountable for end-to-end process documentation
Business Process Lead
Tata Consultancy Services
09.2014 - 02.2017
- Leading the B2P Team for the client's MENAT & SSA Regions
- Managed the processes of accounts payable to include raising invoices, reconciliation, and payment processing
- Managed a team of 20 accountants, doing data entry, validation, and processing of various types of invoices like general overhead,subcontractor, and employee travel reimbursements
- Oversee all payment transactions such as ACH, wires, paper checks and so on
- Proactively dealt with customer and employee finance queries,complaints and concerns, resolving with effective solutions
- Employed excellent time-management skills to maximize taskcompletion and reduce errors
- Keep track of the high value payments, maintain a database and provide reports as and when requested by client
- Keeps track of the status of all transactions taking place within the client environment and external vendors
- Standardize procedures to generate efficiency in-house and create internal templates to be used by the company
- Manages talent acquisition process including interviewing, hiring and onboarding
- On-board new hires and assign them to training sessions
- Identify future training needs and create curriculum to facilitate that training
- Help teams with assignments and deliverables
- Travelling to client locations for Trainings and System testings
- Spearheaded special projects supporting process improvement
- Adeptly handled 50+ of inbound calls per day
- Ensures that systems, policies, and procedures adhere to company policies while functioning with accuracy and timeliness.
Senior Finance Executive
Allianz Cornhill Information Services
10.2010 - 09.2014
- Leading the Credit Management Team for Allianz Engineering UK
- Managing the collection of Insurance Premium & Payment Reconciliation for the Credit Management Team
- Liaising with the Underwriting team query clarifications
- Handling the MIS reporting for the Top management
- Monitoring & Reviewing of the tasks set for the Team
- Responsible for the successful transition of processes from UK including 6 months on the job training in SAP (Reinsurance Technical Team MIS/UK Accounts Payable)
- Managing the Financial Services Authority Reports for the company submitted to top management annually
- Managing the payments for vendors and employees (UK/Indian) from an AP Perspective
- Liaising with other staff on accounting procedures
- Co-ordination of projects and management information for the Finance Processes
- Managing the Aged Debits from Brokers and Vendors
- Managing the Vendor / Client Escalations and Grievances
- Handling the Trainings and Mentoring of the Finance Team across processes
- Continually seek ways to achieve and improve on SLA targets and enhance both internal and external customer service by on-job coaching and effective communication
- Travelling to client locations for Transitions and system testings
Senior Customer Service Executive
Allianz Cornhill Information Services
08.2008 - 09.2010
- Communicating with the policy holders and brokers
- Reviewing claim submissions and verifying the information
- Recording and maintaining policy and claims information in a database system
- Managing the payments for UK Insurance Claims
- Managing the Queries from Brokers and Vendors
- Authorizing Claims Payments processed by the team
- Complying with federal, state, and company regulations and policies
- Enhancing satisfaction level of external customers by ensuring that SLA's are met & undertaking value added services
- Mentor and coach, a team of Claims Executives in the Claims department, dealing with the Claims calls from policy holders and Referral calls from Suppliers for Claims department of Allianz.
Process Associate
RR Donnelley
05.2007 - 08.2008
- Capturing the Customer Service and Product Quality feed backs ofcompanies from various online sources, across the globe
- Preparing and analyzing service level of the companies and presenting the same in an easy understandable manner to clients
- Quality Control for UK Water Billing Company
- Handling Inbound and Outbound calls for US/UK Clients
Education
Bachelor of Science - Accounting
University of Kerala
Trivandrum, Kerala04.2006
Skills
- Problem Solving
- Adaptability
- Collaboration
- Disciplined
- Self-Motivated
- Flexible and Adaptable
- Cultural Awareness
- Multitasking Abilities
- Analytical and Critical Thinking
- Team Building
- Excellent Communication
- Self-Motivation
- Time Management
- Handling Pressure
- Planning and Coordination
- Management & Leadership
- Project Management
- Decision Making
- Public Speaking
- Customer Service
- Conflict Resolution
- Organization & Administrative Skills
Accomplishments
- Oct to Dec 2010, Guildford, United Kingdom: Transition of UK Accounts Payable Process for Allianz Insurance Plc.
Certification
- Google Project Management, by Coursera
- Agile Project Management, by Coursera, May 2022
- Agile Scrum Master, SkillUP by Simplilearn, February 2022
- Certified Associate in Project Management (CAPM), SkillUP by
Simplilearn - Certified Scrum Master (CSM), Scrum Alliance, April 2022 (Trained)
- ITIL4 Foundation, AXELOS Global Best Practice, April 2022 (Trained)
- Data Analytics for Lean Six Sigma, Coursera, June 2021
- Engagement Manager Foundation Level, Capgemini University, June 2021
- Fundamentals of Project Planning & Management, Coursera, June 2021
- Connected Manager, Capgemini University & Harvard ManageMentor, February 2021
- Information Systems Auditing, Controls & Assurance India, Coursera, January 2021
- OPEX Methodology (Yellow Belt), Allianz, October 2011
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Timeline
Senior Manager
Pierian Services
06.2025 - Current
Project Manager
Capgemini Technology Services India Limited
01.2018 - 06.2025
Business Process Lead
Tata Consultancy Services
09.2014 - 02.2017
Senior Finance Executive
Allianz Cornhill Information Services
10.2010 - 09.2014
Senior Customer Service Executive
Allianz Cornhill Information Services
08.2008 - 09.2010
Process Associate
RR Donnelley
05.2007 - 08.2008
Bachelor of Science - Accounting
University of Kerala