To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L2 Service Engineer
Bosch Global Software Technologies
02.2023 - Current
Analyzed, troubleshot and diagnosed problems of field complaints related to Diesel Engine CRDI System & BSVI Exhaust Gas Aftertreatment System and provided prompt repair and solutions.
Resolved customer complaints in prompt, polite and professional approach.
Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Associated with Quality and safe launch of BSVI EGT includes Bosch DeNoxtronic System and Depatronic system.
PROFITABILITY CHAMPION(Customer Service)
VE Commercial Vehicles LTD(Randstsd India Pvt Ltd.)
07.2022 - 01.2023
Confirmed excellent customer service by quickly resolving customer concerns includes Breakdown services , FE Establishment and Schedule service.
Test-drove vehicles to confirm proper operation before delivering to customers.
Performed Live trials and FE Establishment analysis between Competitor Vehicles(HD & LMD Models)
Handling Vehicle telematics Device service & operations.
Coordinated between dealer service team and customers to resolve problems.
Service Engineer
Tenneco Clean Air India Pvt Ltd. (Paramtech CAD Services Pvt Ltd)
08.2019 - 11.2021
Analyzed, troubleshoot and diagnosed problems Related to BSIV Exhaust SCR Dosing system of Mahindra & Mahindra commercial vehicles.
Resolved customer complaints in prompt, polite and professional approach.
Coordinated with cross -Functional (Product Engineering, Sales,and Aftermarket)teams for he successful establishment of the new products and implement credible standards.
Trained and supervised Dealership team on vehicle/product maintenance and safety procedures.
Manages warranty claims and product replaced under warranty.
Service Advisor
Overdrive Automobile(TATA Authorized Service)
01.2017 - 07.2019
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Developed estimates by costing materials, supplies, and labor.
Managed timely and effective replacement of damaged or missing products.
Implemented and developed customer service training processes.
Education
Bachelor of Technology - Mechanical Engineering
MCKV Institute of Engineering
Kolkata
07.2016
W.B.C.H.S.E -
B.M.S.P.C Higher Secondary School
Howrah
05.2011
W.B.S.E -
B.M.S.P.C Higher Secondary School
Howrah
05.2009
Skills
Technical and Diagnostic Support
Vehicle Diagnosis
Product Warranty Handling
Dealer Management
Technical trainer
Certification
Industrial Training Certification from HEC Plant-Ranchi, Jharkhand
Training Certification on Engine diagnosis and Auto component testing from Bosch Training Centre -Kolkata, WB.
Completed Certification course on EV/Hybrid vehicle vehicle Technologies
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
L2 Service Engineer
Bosch Global Software Technologies
02.2023 - Current
PROFITABILITY CHAMPION(Customer Service)
VE Commercial Vehicles LTD(Randstsd India Pvt Ltd.)
07.2022 - 01.2023
Service Engineer
Tenneco Clean Air India Pvt Ltd. (Paramtech CAD Services Pvt Ltd)
Senior Manager, Data Analytics at Bosch Global Software Technologies (BGSW – Bosch)Senior Manager, Data Analytics at Bosch Global Software Technologies (BGSW – Bosch)