Ishtiaque Ahmed
Kolkata
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L2 Service Engineer
Bosch Global Software Technologies
02.2023 - Current
- Analyzed, troubleshot and diagnosed problems of field complaints related to Diesel Engine CRDI System & BSVI Exhaust Gas Aftertreatment System and provided prompt repair and solutions.
- Resolved customer complaints in prompt, polite and professional approach.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Associated with Quality and safe launch of BSVI EGT includes Bosch DeNoxtronic System and Depatronic system.
PROFITABILITY CHAMPION(Customer Service)
VE Commercial Vehicles LTD(Randstsd India Pvt Ltd.)
07.2022 - 01.2023
- Confirmed excellent customer service by quickly resolving customer concerns includes Breakdown services , FE Establishment and Schedule service.
- Test-drove vehicles to confirm proper operation before delivering to customers.
- Performed Live trials and FE Establishment analysis between Competitor Vehicles(HD & LMD Models)
- Handling Vehicle telematics Device service & operations.
- Coordinated between dealer service team and customers to resolve problems.
Service Engineer
Tenneco Clean Air India Pvt Ltd. (Paramtech CAD Services Pvt Ltd)
08.2019 - 11.2021
- Analyzed, troubleshoot and diagnosed problems Related to BSIV Exhaust SCR Dosing system of Mahindra & Mahindra commercial vehicles.
- Resolved customer complaints in prompt, polite and professional approach.
- Coordinated with cross -Functional (Product Engineering, Sales,and Aftermarket)teams for he successful establishment of the new products and implement credible standards.
- Trained and supervised Dealership team on vehicle/product maintenance and safety procedures.
- Manages warranty claims and product replaced under warranty.
Service Advisor
Overdrive Automobile(TATA Authorized Service)
01.2017 - 07.2019
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
Education
Bachelor of Technology - Mechanical Engineering
MCKV Institute of Engineering
Kolkata07.2016
W.B.C.H.S.E -
B.M.S.P.C Higher Secondary School
Howrah05.2011
W.B.S.E -
B.M.S.P.C Higher Secondary School
Howrah05.2009
Skills
- Technical and Diagnostic Support
- Vehicle Diagnosis
- Product Warranty Handling
- Dealer Management
- Technical trainer
Certification
- Industrial Training Certification from HEC Plant-Ranchi, Jharkhand
- Training Certification on Engine diagnosis and Auto component testing from Bosch Training Centre -Kolkata, WB.
- Completed Certification course on EV/Hybrid vehicle vehicle Technologies
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
L2 Service Engineer
Bosch Global Software Technologies
02.2023 - Current
PROFITABILITY CHAMPION(Customer Service)
VE Commercial Vehicles LTD(Randstsd India Pvt Ltd.)
07.2022 - 01.2023
Service Engineer
Tenneco Clean Air India Pvt Ltd. (Paramtech CAD Services Pvt Ltd)
08.2019 - 11.2021
Service Advisor
Overdrive Automobile(TATA Authorized Service)
01.2017 - 07.2019
Bachelor of Technology - Mechanical Engineering
MCKV Institute of Engineering
W.B.C.H.S.E -
B.M.S.P.C Higher Secondary School
W.B.S.E -
B.M.S.P.C Higher Secondary School
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