Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ishtiaque  Ahmed

Ishtiaque Ahmed

Kolkata

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

L2 Service Engineer

Bosch Global Software Technologies
02.2023 - Current
  • Analyzed, troubleshot and diagnosed problems of field complaints related to Diesel Engine CRDI System & BSVI Exhaust Gas Aftertreatment System and provided prompt repair and solutions.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Associated with Quality and safe launch of BSVI EGT includes Bosch DeNoxtronic System and Depatronic system.

PROFITABILITY CHAMPION(Customer Service)

VE Commercial Vehicles LTD(Randstsd India Pvt Ltd.)
07.2022 - 01.2023
  • Confirmed excellent customer service by quickly resolving customer concerns includes Breakdown services , FE Establishment and Schedule service.
  • Test-drove vehicles to confirm proper operation before delivering to customers.
  • Performed Live trials and FE Establishment analysis between Competitor Vehicles(HD & LMD Models)
  • Handling Vehicle telematics Device service & operations.
  • Coordinated between dealer service team and customers to resolve problems.

Service Engineer

Tenneco Clean Air India Pvt Ltd. (Paramtech CAD Services Pvt Ltd)
08.2019 - 11.2021
  • Analyzed, troubleshoot and diagnosed problems Related to BSIV Exhaust SCR Dosing system of Mahindra & Mahindra commercial vehicles.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Coordinated with cross -Functional (Product Engineering, Sales,and Aftermarket)teams for he successful establishment of the new products and implement credible standards.
  • Trained and supervised Dealership team on vehicle/product maintenance and safety procedures.
  • Manages warranty claims and product replaced under warranty.

Service Advisor

Overdrive Automobile(TATA Authorized Service)
01.2017 - 07.2019
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies, and labor.
  • Managed timely and effective replacement of damaged or missing products.
  • Implemented and developed customer service training processes.

Education

Bachelor of Technology - Mechanical Engineering

MCKV Institute of Engineering
Kolkata
07.2016

W.B.C.H.S.E -

B.M.S.P.C Higher Secondary School
Howrah
05.2011

W.B.S.E -

B.M.S.P.C Higher Secondary School
Howrah
05.2009

Skills

  • Technical and Diagnostic Support
  • Vehicle Diagnosis
  • Product Warranty Handling
  • Dealer Management
  • Technical trainer

Certification

  • Industrial Training Certification from HEC Plant-Ranchi, Jharkhand
  • Training Certification on Engine diagnosis and Auto component testing from Bosch Training Centre -Kolkata, WB.
  • Completed Certification course on EV/Hybrid vehicle vehicle Technologies

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

L2 Service Engineer

Bosch Global Software Technologies
02.2023 - Current

PROFITABILITY CHAMPION(Customer Service)

VE Commercial Vehicles LTD(Randstsd India Pvt Ltd.)
07.2022 - 01.2023

Service Engineer

Tenneco Clean Air India Pvt Ltd. (Paramtech CAD Services Pvt Ltd)
08.2019 - 11.2021

Service Advisor

Overdrive Automobile(TATA Authorized Service)
01.2017 - 07.2019

Bachelor of Technology - Mechanical Engineering

MCKV Institute of Engineering

W.B.C.H.S.E -

B.M.S.P.C Higher Secondary School

W.B.S.E -

B.M.S.P.C Higher Secondary School
Ishtiaque Ahmed