ISHTIYAK BEPARI
Pune
Summary
Experienced Microsoft 365 Messaging and Cloud Infrastructure Engineer with 5 years in enterprise environments. Specialises in Exchange Online, Entra ID, Purview, and email security solutions. Manages identity and access, implements compliance policies, and resolves complex technical escalations while enhancing mail flow and hybrid exchange systems.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Systems Engineer II (Messaging Administrator)
SYNOPTEK PVT LTD
Pune
02.2023 - Current
- Resolved 100+ escalated O365 and Exchange Online issues monthly, improving ticket resolution time by 20%.
- Resolved complex O365 and hybrid environment issues within SLA targets.
- Collaborated with Microsoft Enterprise Partners to resolve premier escalations impacting 10K+ users.
- Administered Microsoft Identity and Azure AD environments for enterprise clients.
- Implemented retention policies and sensitivity labels in Azure AD to enhance compliance.
- Managed e-discovery, sensitivity labelling, and compliance holds to ensure adherence to regulatory standards.
- Configured secure access management, SSO, RBAC, and MFA solutions.
- Analyzed logs and patterns to preempt disruptions, reducing recurring incidents by 15%.
- Provided real-time technical support and mentorship to team members, enhancing case resolution capabilities.
- Conducted proactive case reviews to maintain high standards of quality and resolution.
- Addressed complex case escalations to ensure timely resolution with professionalism and urgency.
- Audited case processes to ensure compliance, timely follow-ups, and effective closure.
- Facilitated cross-LOB collaboration and hosted client-facing discussions to align technical solutions with client needs.
- Designed and led triage sessions and technical training for new hires and experienced staff.
- Built internal technical expertise and fostered a knowledge-sharing culture.
- Reviewed and enhanced training curricula in line with evolving Microsoft product strategies.
- Owned and monitored key metrics across DTC, DVR, CPE, and DSAT for assigned PODs/LOBs.
- Designed and deployed multi-region architecture, improving global app latency by 30%.
- Served as a subject matter expert on key Microsoft technologies including Exchange Online and security solutions
Senior Technical Advisor
CONCENTRIX
Pune
08.2021 - 02.2023
- Assist Microsoft Broad Commercial customers in smooth transitioning to the cloud.
- Implemented Microsoft Azure Active Directory to strengthen security posture and improve access management.
- Troubleshooting issues related to Exchange and Exchange Online Migrations.
- Troubleshooting issues related to MRM, DLPs, Mail flow, Outlook and AD Connect.
- Resolved Outlook problems to improve productivity.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Coordinated with technical advisor and incident managers to ensure timely support for customers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Guided customers through complex Microsoft licensing scenarios to enhance understanding and compliance.
Education
Bachelor of Computer Application - Information Technology
Mhanghanmal Uddharam College of Commerce (MUCC)
Pune01-2017
HSC - Commerce
Priyadarshani English Medium School & Jr College
Pune01-2014
SSC -
Priyadarshani English Medium School & Jr College
Pune01-2012
Skills
- O365
- Exchange Online
- Azure AD
- MFA
- RBAC
- Compliance management
- Azure
- VMware
- ITIL
- Agile
- Change Management
- Mimecast
- Proofpoint
- MAPI
- Network Capture
Languages
English
Hindi
Marathi
Certification
- MS-203: Microsoft 365 Messaging
- MS-100: Microsoft 365 Identity and Services
- MS-500: Microsoft 365 Security Administration
- AZ-900: Microsoft Azure Fundamentals
Custom
Azure, O365, Exchange Online, VMware, Azure AD, MFA, RBAC, Compliance Policies, Mimecast, Proofpoint, MAPI, Network Capture, ITIL, Agile, Change Management
Personal Information
Hobbies: Singing, Reading, Travelling
Timeline
Systems Engineer II (Messaging Administrator)
SYNOPTEK PVT LTD
02.2023 - Current
Senior Technical Advisor
CONCENTRIX
08.2021 - 02.2023
Bachelor of Computer Application - Information Technology
Mhanghanmal Uddharam College of Commerce (MUCC)
HSC - Commerce
Priyadarshani English Medium School & Jr College
SSC -
Priyadarshani English Medium School & Jr College