Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
ISHU CHOUDHARY

ISHU CHOUDHARY

New Delhi

Summary

Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader. Ready to leverage experience and drive to pursue new professional challenges.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Loyalty Care and Service

Marriott International
Gurgaon, Haryana
11.2021 - 12.2022
  • Responsible for managing Elite account members.
  • Ensure timely update of their stays and points.
  • Helps members to secure their account from any kind of fraudulent activity.
  • Managed high volume of inbound calls, efficiently assisting customers with their loyalty account inquiries.
  • Improved customer retention rates by providing personalized assistance to loyalty program members.
  • Successfully recovered at-risk loyalty accounts by proactively addressing customer concerns and offering tailored solutions.
  • Supported management by providing valuable insights based on direct customer interactions
  • Identified opportunities for upselling or cross-selling relevant products/services during interactions with existing loyalty members, contributing to revenue growth goals
  • Developed comprehensive knowledge of company products and services to better assist loyalty program members with their needs

Entrepreneur

Choudhary Batteries
New Delhi
11.2016 - 01.2021
  • Setup & managed automotive battery dealership business
  • Successfully led business to be profitable within 4 months into business
  • Built strong customer base by continuous engagement & strong interpersonal skills.

Education

Class X -

Central Board For Secondary Education - CBSE
New Delhi
04.2008 - 03.2009

Class XII -

Central Board For Secondary Education - CBSE
New Delhi
04.2009 - 05.2010

B.Sc in Hotel Management -

Institute of Hotel Management, Gwalior
Madhya Pradesh
08.2012 - 07.2015

Skills

Quick Learnerundefined

Accomplishments

  • Recruited with ITC Grand Chola and Hyatt.
  • Promoted to Loyalty Care & Services within 6 months of employment with Marriott.
  • Received appreciation for increasing loyalty customer retention.

Timeline

Loyalty Care and Service

Marriott International
11.2021 - 12.2022

Entrepreneur

Choudhary Batteries
11.2016 - 01.2021

B.Sc in Hotel Management -

Institute of Hotel Management, Gwalior
08.2012 - 07.2015

Class XII -

Central Board For Secondary Education - CBSE
04.2009 - 05.2010

Class X -

Central Board For Secondary Education - CBSE
04.2008 - 03.2009

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ISHU CHOUDHARY