ISHU CHOUDHARY
New Delhi
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader. Ready to leverage experience and drive to pursue new professional challenges.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Loyalty Care and Service
Marriott International
Gurgaon, Haryana
2021.11 - 2022.12
- Responsible for managing Elite account members.
- Ensure timely update of their stays and points.
- Helps members to secure their account from any kind of fraudulent activity.
- Managed high volume of inbound calls, efficiently assisting customers with their loyalty account inquiries.
- Improved customer retention rates by providing personalized assistance to loyalty program members.
- Successfully recovered at-risk loyalty accounts by proactively addressing customer concerns and offering tailored solutions.
- Supported management by providing valuable insights based on direct customer interactions
- Identified opportunities for upselling or cross-selling relevant products/services during interactions with existing loyalty members, contributing to revenue growth goals
- Developed comprehensive knowledge of company products and services to better assist loyalty program members with their needs
Entrepreneur
Choudhary Batteries
New Delhi
2016.11 - 2021.01
- Setup & managed automotive battery dealership business
- Successfully led business to be profitable within 4 months into business
- Built strong customer base by continuous engagement & strong interpersonal skills.
Education
Class X -
Central Board For Secondary Education - CBSE
New Delhi 2008.04 - 2009.03
Class XII -
Central Board For Secondary Education - CBSE
New Delhi 2009.04 - 2010.05
B.Sc in Hotel Management -
Institute of Hotel Management, Gwalior
Madhya Pradesh 2012.08 - 2015.07
Skills
Quick Learnerundefined
Accomplishments
- Recruited with ITC Grand Chola and Hyatt.
- Promoted to Loyalty Care & Services within 6 months of employment with Marriott.
- Received appreciation for increasing loyalty customer retention.
Timeline
Loyalty Care and Service
Marriott International
2021.11 - 2022.12
Entrepreneur
Choudhary Batteries
2016.11 - 2021.01
B.Sc in Hotel Management -
Institute of Hotel Management, Gwalior
2012.08 - 2015.07
Class XII -
Central Board For Secondary Education - CBSE
2009.04 - 2010.05
Class X -
Central Board For Secondary Education - CBSE
2008.04 - 2009.03
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