Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ishu Choudhary

New Delhi

Summary

Customer service and language support specialist with 5+ years of experience working in French language roles across global organization. skilled in resolving customer queries , data accuracy and french-language localization. Strong communicator with a proven ability to adapt across industries including credit services , customer support and tech mapping

Overview

6
6
years of professional experience

Work History

French Language Speacialist Sr. Associate

cognizant [apple maps poi project ]
Gurgaon
12.2022 - 10.2024
  • ensured high data accuracy for apple maps users in French-speaking regions
  • ensured all location details - such as names, addresses, categories, business hours, geocode - were accurate and properly localized in French
  • researched and verified information from various sources to maintain high data quality accuracy using French-speaking regions

French Customer Support Associate

sitel group [equifax project ]
Gurgaon
01.2019 - 11.2022
  • Provided technical support to customers via phone, email and chat.
  • Resolved customer inquiries in a timely manner.
  • Utilized computer software programs for data entry, analysis, report generation.
  • delivered support via voice and email channels to French-speaking customers *used calling platforms and CRM tools to resolve queries related to credit reports and account disputes* Maintained detailed case histories in salesforce CRM * ensured high customer satisfaction through timely resolution , professionalism and empathy

Education

B2,C1 French -

Alliance Francaise
Delhi
10-2023

Bachelor of Arts - BA Program

DELHI UNIVERSITY
DELHI
10-2021

B1 French -

Langma International
Delhi
08-2019

Advanced Diploma in French -

Bharatiya Vidya Bhavan [bvb]
Delhi
12-2015

Matriculation CBSE DELHI Board 10th
Delhi
10-2013

Intermediate CBSE DELHI Board 12th
DELHI
05-2012

Delf A2 -

Alliance Francaise De Delhi
Delhi

Skills

  • French language fluency
  • Customer support
  • salesforce CRM - expert user
  • Data analysis
  • Quality assurance
  • call handling tools
  • credit service support [equifax]
  • Apple map editing & Data Annotation

Languages

Hindi
First Language
French
Advanced (C1)
C1
English
Proficient (C2)
C2

Timeline

French Language Speacialist Sr. Associate

cognizant [apple maps poi project ]
12.2022 - 10.2024

French Customer Support Associate

sitel group [equifax project ]
01.2019 - 11.2022

B2,C1 French -

Alliance Francaise

Bachelor of Arts - BA Program

DELHI UNIVERSITY

B1 French -

Langma International

Advanced Diploma in French -

Bharatiya Vidya Bhavan [bvb]

Matriculation CBSE DELHI Board 10th

Intermediate CBSE DELHI Board 12th

Delf A2 -

Alliance Francaise De Delhi
Ishu Choudhary