Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Languages
Projects
Timeline
Generic

Ishu Rathore

Ghaziabad

Summary

With a solid 6-year track record in the financial sector, I bring specialized proficiency in the transfer agency domain, delivering adept stock registration and transfer services to publicly listed companies within the stock market. My expertise ensures the meticulous handling of stock-related transactions and corporate actions, guaranteeing efficiency, compliance, and seamless operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Analyst

Ienergizer
Noida
04.2023 - Current
  • Conduct assessments and examinations of financial transactions, records, and procedures in order to spot mistakes, inconsistencies, or non-adherence concerns
  • Analyze financial records and data to spot trends, irregularities, and any problems that need more research
  • Identify areas of improvement in financial processes and controls and make recommendations for enhancements
  • Define key performance indicators (KPIs) and metrics to measure the effectiveness of quality control processes
  • Monitor and report on these metrics, making adjustments as necessary to meet quality goals
  • Investigate and resolve quality-related issues and discrepancies, working to prevent recurrence.

Subject Matter Expert

Ienergizer
Noida
04.2022 - 03.2023
  • Facilitating the issuance of replacement stock certificates for lost or damaged certificates, while ensuring the integrity of the process by leveraging original legal documents
  • Offer guidance and support to team members to help them meet quality and compliance objectives
  • Train employees in the finance department so they understand quality control guidelines and practices
  • Stay updated on relevant financial regulations and ensure that the organization adheres to all regulatory requirements.

Senior Executive

Ienergizer
Noida
04.2019 - 03.2022
  • Managing effective communication to deliver updates on financial transactions, company events, and other pertinent information to clients, shareholders, and stakeholders.

Customer Service Executive

Ienergizer
Noida
05.2017 - 04.2019
  • Offering a wide range of financial services, including stock transfer, registry, and compliance services, to meet the diverse needs of clients and ensure financial market transactions are executed accurately and efficiently.

Education

Bachelor's of Commerce -

Manipal University

Skills

  • Leadership
  • MS-Office
  • People Management
  • Problem Solving
  • Six Sigma Certification
  • Time Management

Certification

Six Sigma Green Belt 2022

Accomplishments

In 2019, achieved the prestigious recognition of 'Top Performer of the Year' by consistently delivering maximum Quality every month.

Personal Information

  • Title: Quality Analyst
  • Date of Birth: 11/03/94
  • Gender: Male

Languages

  • English
  • Hindi

Projects

Quality Improvement Plan, Computershare, Nov 2022 - May 2023, To improve the quality of process to 99%., Employed the DMAIC (Define, Measure, Analyze, Improve, Control) approach, utilizing tools such as process maps, root cause analysis, statistical process control, and control charts., Achieved a 40% reduction in transaction errors., Improved process efficiency, reducing the average processing time by 25%., Successfully increased customer satisfaction by 15%, as evidenced by post-project surveys.

Timeline

Quality Analyst

Ienergizer
04.2023 - Current

Subject Matter Expert

Ienergizer
04.2022 - 03.2023

Senior Executive

Ienergizer
04.2019 - 03.2022

Customer Service Executive

Ienergizer
05.2017 - 04.2019

Bachelor's of Commerce -

Manipal University
Ishu Rathore