Ishu
Job
Gurgaon,Haryana
Summary
Approachable Senior Customer Service Associate with Number years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Customer Service Associate
Royal Sundaram General Insurance Co
Gurgaon , Haryana
04.2022 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Maintained up-to-date knowledge of product and service changes.
Claims Associate
Optum Global Solutions
Gurgaon, Haryana
10.2020 - 01.2022
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Checked level and type of coverage and evaluated contracts.
- Proposed settlements for uncomplicated issues to resolve claims.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
Education
Bachelor Of Medical Biology - Biochemistry
Government Inter College
Etawah 01.2014 - 03.2016
Bachelor Of Medical Biology - Biochemistry
Th. Rajesh Singh Mahavidyalaya
Etawah 01.2016 - 03.2019
Bachelor Of Mathematical Sciences - Mathematics
Government Inter College
Etawah 02.2013 - 03.2014
Skills
Personalized customer service
Timeline
Sr. Customer Service Associate
Royal Sundaram General Insurance Co
04.2022 - Current
Claims Associate
Optum Global Solutions
10.2020 - 01.2022
Bachelor Of Medical Biology - Biochemistry
Th. Rajesh Singh Mahavidyalaya
01.2016 - 03.2019
Bachelor Of Medical Biology - Biochemistry
Government Inter College
01.2014 - 03.2016
Bachelor Of Mathematical Sciences - Mathematics
Government Inter College
02.2013 - 03.2014
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