ISHVINDER SINGH
Delivery Lead / Release Manager
Jaipur,RJ
Summary
Service Delivery Lead with extensive experience in managing application delivery and support within the public sector. Responsible for overseeing the resolution of JIRAs, ensuring adherence to SLAs, and coordinating efforts between L2, DEV, and L3 teams to maintain operational efficiency. Successfully implemented process improvements that enhanced team collaboration and expedited issue resolution across multiple applications. Proven track record in release management, including preparation of SOPs and transitioning release schedules to improve quality outcomes.
Resourceful Delivery Team Lead known for high productivity and efficient task completion. Skilled in route optimization, logistics management, and team coordination. Excel in communication, problem-solving, and time management to ensure operational excellence and customer satisfaction. Possess leadership qualities that inspire team performance and foster a collaborative work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Lead
BriskWin IT Solutions
04.2023 - Current
- Working on Siebel version 16.0 of Public sector.
- Responsible for the delivery of Assigned JIRAs (Bugs and Improvements) taking care of the SLAs.
- Providing the daily support status to the L2 team.
- Coordination with the L2 team, DEV team, other L3 teams for the smooth operation and functioning of the Application and its maintenance.
- Handled the JIRAs, their analysis and solutioning for the weekly release.
- Continuous observing and suggesting the process improvements in different processes and making sure to implement the same as well.
- Guiding and helping the team for the analysis and resolutions of the assigned JIRAs with best possible quality.
- Maintained Knowledge base repository for the project based on the business process and the JIRAs.
- Worked on the Siebel version 16. Extensively working on Configuration, Scripting, Workflows, integration (EAI), SQLs etc.
- Managed all the L3 Releases as the Release owner.
- Prepared SOPs and got the Release structures updated from weekly to Bi-Weekly model which helped really well in maintaining the quality of the release.
- Connected all the L3 teams and their team members which eventually helped in speeding up the resolution process for any JIRAs where more than 1 applications are involved and also ensured knowledge sharing and team working between the different teams of L3.
- Got additional Roles and responsibilities along with L3 Planner role / L3 Lead, as Release manager.
- Release manager role to start shortly, until then acting as L3 Lead for all the applications and managing all the L3 Releases.
L3 Lead / Release Manager
BriskWin IT Solutions
04.2023 - Current
- Involved in full-cycle Upgrade on Siebel application.
- Involved in the functional walkthrough of the application and gathering information regarding system integrations, current system architecture, customizations and other existing processes.
- Preparing Test Environments and setting up test data.
- Perform unit testing on the existing environment.
- Involved in the repository cleanup activities and sanity testing before upgrade.
- Responsible for the coordination of the project and its progress with the other stakeholders, DEV Upgrade completed successfully with all the opened bugs closed as per the agreement with the client.
- Worked on the Siebel Workspace for the development of the project.
- Handled the Opened bugs, their analysis and solutioning during the upgrade.
- Extensively working on Configuration, Scripting, Workflows, integration (EAI), SQLs etc.
- Maintaining and monitoring the daily health check of the Old as well as upgraded application.
- Became the Bridge between the communications between Malomatia (along with Briskwin as Vendor) and the client MOCI and helped in resolving multiple open issues and BLOCKERs in time to speed up the project.
Entrepreneur
Mehar's Punjabi Rasoi
Kolhapur
03.2018 - 12.2022
- Built a team of highly-skilled professionals to support business objectives.
- Designed organizational structures for efficient operations management.
- Negotiated contracts with customers, vendors, and partners.
- Maintained relationships with key clients to secure repeat business.
- Managed marketing campaigns to increase brand awareness and visibility.
- Conducted market research to understand customer needs and preferences.
- Led brainstorming sessions to generate innovative ideas for new ventures.
- Fostered a positive and productive work environment, leading to high employee retention rates.
Assistant Manager
Konecranes India Pvt. Ltd.
07.2014 - 09.2017
Senior Developer
Serene Software Solutions India Ltd.
11.2013 - 06.2014
- Company Overview: (Lowe'S)
- (Lowe'S)
Senior Software Engineer
iGATE
12.2010 - 11.2013
- Company Overview: (BATA, BOSE, METRO, REAL)
- (BATA, BOSE, METRO, REAL)
Education
B.TECH - Electronics & Communication
DAVIET
Jalandhar, Punjab01.2010
HSC -
K.V. NO. 1
Jaipur, Rajasthan01.2005
SSC -
K.V. NO. 1
Jaipur, Rajasthan01.2003
Skills
- People Management
- Certified Scrum Master
- ITIL
- Siebel Internal certification
- SDLC
- Requirement Analysis
- Siebel Configuration
- Problem Management
- Service Management
- Siebel Tools 77/81/IP13/IP16/IP238
- Autosys
- HPQC
- JIRA
- Soap UI 570
- QueueZee 13
- SQL Developer 112 and 121
- WinSCP
- PUTTY
- Scripting Workflow
- Defect Tracking Tools
- Service Now
- BMC Remedy
- Release management
- Application maintenance
- Unit testing
- Team coordination
- Stakeholder engagement
- Problem solving
- Task delegation
- Postman
Certification
- Certified Scrum Master, Scrum Alliance
- ITIL Foundation Certification
- Siebel Internal Certification, Patni Computers Systems
- Entrepreneurship Development Program in Solar Energy, NIESBUD, Ministry of Skill Development And Entrepreneurship (Govt. of India), 2 Days
Training
Training on Problem Management
Languages
- English
- Hindi
- Punjabi
Personal Information
- Pune
- Delhi-NCR
- On-Site
- Date of Birth: 11/16/87
Languages
Punjabi
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Delivery Lead
BriskWin IT Solutions
04.2023 - Current
L3 Lead / Release Manager
BriskWin IT Solutions
04.2023 - Current
Entrepreneur
Mehar's Punjabi Rasoi
03.2018 - 12.2022
Assistant Manager
Konecranes India Pvt. Ltd.
07.2014 - 09.2017
Senior Developer
Serene Software Solutions India Ltd.
11.2013 - 06.2014
Senior Software Engineer
iGATE
12.2010 - 11.2013
B.TECH - Electronics & Communication
DAVIET
HSC -
K.V. NO. 1
SSC -
K.V. NO. 1
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