ISHWAR KARAD
MUMBAI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Secure Parking Solutions Pvt Ltd.
Mumbai
03.2019 - Current
- Monitored staff performance and provided feedback for improvement.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Customer Service Associate
Intelant Global Service Pvt Ltd
Mumbai
05.2016 - 02.2019
- Answered phone calls from customers promptly and courteously.
- Responded to customer inquiries via phone, email and chat.
- Provided information about products and services available to customers.
Sales Executive
Maharashtra Tourism Development Corporation
Mumbai
03.2015 - 02.2016
- Generated reports to summarize sales performance metrics and present findings to management team.
- Attended industry events to build relationships with key contacts in the field.
Electrician
Public Works Department
Mumbai
09.2013 - 01.2015
- Developed preventive maintenance programs for lighting systems, motors and controls.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Repaired or replaced worn or defective parts using hand tools and power tools.
Education
Bachelor of Commerce (B.Com) - Ecommerce
Yashwantrao Chavan Maharashtra Open University
Nashik Maharashtra12-2023
Higher Secondary School -
Sydenham College of Commerce & Economics
Mumbai Maharashtra03-2015
Secondary School Certificate -
Yusuf Meherali Vidyalaya
Tardeo Mumbai05-2012
Skills
- Performance monitoring
- Risk Management
- Staff Supervision
- Customer Relations
- Operations Management
- Inventory Coordination
- Team Training
Languages
Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Certification
- Completed NCC certificate with "A" grade
Timeline
Operations Supervisor
Secure Parking Solutions Pvt Ltd.
03.2019 - Current
Customer Service Associate
Intelant Global Service Pvt Ltd
05.2016 - 02.2019
Sales Executive
Maharashtra Tourism Development Corporation
03.2015 - 02.2016
Electrician
Public Works Department
09.2013 - 01.2015
Bachelor of Commerce (B.Com) - Ecommerce
Yashwantrao Chavan Maharashtra Open University
Higher Secondary School -
Sydenham College of Commerce & Economics
Secondary School Certificate -
Yusuf Meherali Vidyalaya
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